KAREN MERCADO
Flagstaff,AZ
Summary
Detail-oriented professional with extensive experience in managing attendance records and supporting various administrative functions. Proven ability to leverage strong communication and organizational skills to ensure timely and accurate record-keeping. Possesses a comprehensive understanding of office procedures and excels in collaborative teamwork, contributing to seamless and efficient operations. Committed to enhancing workplace productivity through meticulous attention to detail and proactive problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Attendance Secretary
Thomas Elementary School
3330 E Lockett Rd
01.2025 - Current
- Managed student attendance records using electronic systems to ensure accuracy and compliance with district policies.
- Coordinated communication between parents, teachers, and administration regarding attendance-related issues.
- Assisted in developing attendance reports for administrative review and decision-making processes.
- Streamlined attendance verification procedures to improve efficiency within the school office environment.
- Demonstrated flexibility and adaptability by assisting with other administrative duties as needed, including front desk coverage and clerical tasks.
- Facilitated communication between non-English speaking families and school staff, enhancing engagement and support.
- Translated educational materials, ensuring clarity and accuracy for diverse student populations.
- Conducted real-time interpretation during parent-teacher meetings, fostering understanding and collaboration.
- Reviewed, edited and proofread translated documents for accuracy.
- Assisted students and parents with inquiries, ensuring timely resolution of issues.
- Provided support for school events, enhancing community engagement and satisfaction.
Special Education Paraprofessional
Thomas Elementary School
3330 E Lockett Rd, Flagstaff, AZ 86004
01.2024 - 01.2025
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Interacted physically and verbally with students throughout each day.
- Monitored student progress and behavior, providing timely feedback to teaching staff.
- Medicaid Billing
Server
Pinewood Bar and Grill
Flagstaff, AZ
03.2021 - 04.2022
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Stock service stations with items such as ice, napkins, or straws
- Prepare food items, such as sandwiches, salads, soups, or beverages
- Total checks, present them to customers, and accept payment for services.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Front Desk
Super 8/ Howard Johnson
Flagstaff, AZ
08.2021 - 10.2021
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Waitress
Tacos Los Altos
Flagstaff, AZ
06.2020 - 08.2021
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Take orders from patrons for food or beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
PONDEROSA HIGH SCHOOL
2384 N Steves Blvd B, Flagstaff, AZ 8600412.2021
Skills
- Communication skills
- Problem-solving abilities
- Commitment to continuous learning
- Approachable demeanor
- Customer Service
- Effective organizational skills
- Data entry proficiency
- Relationship building
- Documentation and recordkeeping
- Fluent in Spanish communication
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Awards
- Honor Roll
- Presidential Award
References
References available upon request
Timeline
Attendance Secretary
Thomas Elementary School
01.2025 - Current
Special Education Paraprofessional
Thomas Elementary School
01.2024 - 01.2025
Front Desk
Super 8/ Howard Johnson
08.2021 - 10.2021
Server
Pinewood Bar and Grill
03.2021 - 04.2022
Waitress
Tacos Los Altos
06.2020 - 08.2021
High School Diploma -
PONDEROSA HIGH SCHOOL