Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Ortiz

Maricopa

Summary

Highly organized and detail oriented Time and Expense Associate with 3 years of experience in processing timesheets, expense reports, and ensuring accurate payroll data. Proven ability to maintain compliance with company policies and relevant regulations while delivering efficient and timely processing. Committed to maintaining data integrity.

Overview

14
14
years of professional experience

Work History

Time & Expense Operations Associate

TEKsystems
06.2021 - Current
  • Managed daily operations, ensuring on-time task completion, policy compliance and thorough audit reporting.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Ensured data integrity and accuracy through meticulous record maintenance across multiple software platforms.
  • Drive the culture of the center by keeping colleagues informed of center and local community happenings through the newsletter committee.
  • Accurately processed weekly timesheets and expense reports ensuring compliance with company policies and payroll processing.

Paraprofessional

Roosevelt School District 66
08.2014 - Current
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Oversaw classrooms of 15 plus students and common areas to monitor, enforce rules and support lead teacher.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Partnered with administrative leadership to improve discipline practices based on data findings.

Activity Leader

Boys And Girls Club Of Metro Phoenix
11.2017 - 05.2019
  • Maintained master calendar of events and organized volunteers.
  • Kept activity rooms and equipment organized and clean.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Transported and escorted program participants to and from activities and on field trips.

Customer Service Representative

Express Scripts
06.2013 - 05.2014
  • Assisted members of the Department of Defense with ordering correct medications and educating them on next refill date.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

IQor
07.2011 - 06.2013
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in call center's CRM database to track requests, document problems and record solutions offered.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Education

High School Diploma -

Mcclintock High School
Tempe, AZ
05.2011

Skills

  • Educational assistance
  • Conflict resolution techniques
  • Technical Support
  • Client Communication

Timeline

Time & Expense Operations Associate

TEKsystems
06.2021 - Current

Activity Leader

Boys And Girls Club Of Metro Phoenix
11.2017 - 05.2019

Paraprofessional

Roosevelt School District 66
08.2014 - Current

Customer Service Representative

Express Scripts
06.2013 - 05.2014

Customer Service Representative

IQor
07.2011 - 06.2013

High School Diploma -

Mcclintock High School

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Karen Ortiz