Karen Padilla
Mesa
Summary
Successful Inside Sales Representative adept at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings.
Overview
8
8
years of professional experience
Work History
Priority Group- Business Sales
Republic Services
01.2023 - Current
- I work with prospects who are requesting the following: Compactors, Manufactures, Environmental Services, Construction, National accounts, Municipality/HOA & Sanitation.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Establishing a relationship with our business units in the field to complete sales.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Sales Development Representative
Republic Services
05.2021 - 01.2023
- Directed customer leads to connections department for further assistance.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Identified emerging business opportunities and conducted initial estadblish contact with potential clients.
- Maintained communication with account executives to facilitate development sales opportunities.
Business Inside Sales
Republic Services
04.2018 - 04.2021
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Established fair pricing structures and finalized contracts to complete purchase agreements with potential customers.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
- Was assigned to special project, Waste Knox Acquisition, where I made outbound calls to acquired customers to perform a smooth transition.
Specialist I&II
Republic Services
04.2018 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints and addressed emergency requests and needs.
Customer Service Representative
Medical Transportation Brokerage Of Arizona
10.2016 - 04.2018
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Responded to customer requests for products, services and company information.
- Effectively communicated with dispatch to schedule transport progression.
- Assisted handicapped customers to safely complete transfers between van and facility.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Account acquisition
- Persuasive negotiator
- Compelling presentations
- Team Leadership
- Sales
- Goals and Performance
- Excellent Time Management
- Exceptional Customer Service
- Adept multi-tasker
- Superior organizational skills
- SalesForce
- Problem-solving
- Time management
Timeline
Priority Group- Business Sales
Republic Services
01.2023 - Current
Sales Development Representative
Republic Services
05.2021 - 01.2023
Business Inside Sales
Republic Services
04.2018 - 04.2021
Specialist I&II
Republic Services
04.2018 - 12.2018
Customer Service Representative
Medical Transportation Brokerage Of Arizona
10.2016 - 04.2018
GED -
Maricopa Community Colleges - Rio Salado Community College
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