Summary
Overview
Work History
Education
Skills
Timeline
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Karen M Yang

Karen M Yang

Mesa

Summary

Results-oriented leader with over 18 years of diverse experience, specializing in problem resolution, confidential data management, and strategic process improvement. Fluent in English and Spanish, with strong Korean communication skills, I possess a keen eye for detail and a track record of upholding high standards of compliance and discretion. Committed to public service, I am prepared to contribute immediate and vital support by leveraging my comprehensive skill set in demanding international affairs and public service operations.

Overview

19
19
years of professional experience

Work History

Manager of Operations and Hair/Eyelashes Educator

Beyond Beauty Lounge
01.2018 - Current
  • Conducted in-depth market research and due diligence on international suppliers to secure optimal contracts, demonstrating proficiency in information gathering and vendor vetting.
  • Managed a diverse, multilingual team, applying cross-cultural communication skills to resolve complex client issues and maintain operational efficiency.
  • Handled sensitive client information with discretion and professionalism, leveraging virtual communication skills to build trust and ensure confidential data management.
  • Developed and implemented training protocols on cross-cultural communication and client engagement, improving team performance and adherence to service standards.
  • Analyzed market trends and competitor strategies to develop data-driven business plans, contributing to a significant increase in annual revenue.
  • Designed and delivered a comprehensive training curriculum, demonstrating the ability to synthesize complex information into an easily digestible format for diverse learners.


Student Services Senior Specialist/Interpreter

Tempe High School
01.2015 - 01.2017
  • Served as a Spanish-language interpreter, facilitating critical communication between diverse stakeholders.
  • Ensured strict adherence to federal and district guidelines, demonstrating an aptitude for managing compliance in a highly regulated environment.
  • Managed and maintained confidential records for sensitive student programs, upholding the highest standards of data integrity and privacy.
  • Supported administrative and professional teams with translation and logistical coordination of sensitive programs, enhancing operational efficiency.
  • Applied professional communication skills to resolve sensitive issues, serving as a liaison between diverse parties.


Office Manager/Public Relations Specialist

George Gerwin
01.2013 - 01.2015
  • Directed public relations for a diverse student population, leveraging cross-cultural communication skills to build trust across multiple cultures.
  • Served as a Spanish-language interpreter for high-stakes meetings, ensuring accurate and confidential communication between key stakeholders.
  • Managed and prepared board-level materials and trained support staff on administrative protocols and best practices.
  • Designed and delivered public presentations to improve communication with Spanish-speaking families, showcasing your ability to translate complex information into an accessible format.


Cash Handling Supervisor/Visual Merchandiser

Forever 21
01.2012 - 01.2013
  • Directed daily front-end operations, training and managing a team to enforce strict cash-handling and customer service protocols.
  • Identified and trained new hires in best practices for customer engagement, cultivating a positive and secure client experience.
  • Applied visual merchandising strategies to communicate brand values, demonstrating an ability to present information clearly and compellingly to a target audience.


Assistant Manager/Merchandising Coordinator

99 Discount Store
01.2007 - 01.2012
  • Managed daily operations and inventory, maintaining meticulous records and ensuring the integrity of all assets.
  • Designed and delivered bilingual onboarding programs, training new hires on company protocols and customer engagement strategies.
  • Resolved complex customer concerns with professionalism and discretion, serving as the final point of escalation for difficult issues.


Education

Avalon School of Cosmetology
Mesa, AZ
01.2018

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Central New Mexico Community College
01.2013

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Glendale Community College
01.2010

High School Diploma - undefined

Maryvale High School
Phoenix, AZ
01.2007

Skills

  • Languages: English (Native/Fluent), Spanish (Native), Korean (Intermediate - Professional Working Proficiency)
  • Investigative & Analytical: Information Gathering, Data Review & Verification, Compliance & Policy Adherence, Problem Resolution, Confidentiality & Discretion, Record Keeping Accuracy, Due Diligence, Process Analysis, Anomaly Identification
  • Communication & Interpersonal: Cross-Cultural Communication, Client Relations, Stakeholder Liaison, Public Speaking, Training & Development, Mentorship, Conflict Resolution, Briefing Preparation
  • Operations & Management: Project Coordination, Team Leadership, Inventory Management, Process Improvement, Administrative Support, Operational Oversight
  • Software: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, POS Systems

Timeline

Manager of Operations and Hair/Eyelashes Educator

Beyond Beauty Lounge
01.2018 - Current

Student Services Senior Specialist/Interpreter

Tempe High School
01.2015 - 01.2017

Office Manager/Public Relations Specialist

George Gerwin
01.2013 - 01.2015

Cash Handling Supervisor/Visual Merchandiser

Forever 21
01.2012 - 01.2013

Assistant Manager/Merchandising Coordinator

99 Discount Store
01.2007 - 01.2012

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Central New Mexico Community College

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Glendale Community College

High School Diploma - undefined

Maryvale High School

Avalon School of Cosmetology

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Karen M Yang