Karen Putnam
Surprise
Summary
Dynamic professional with a proven track record at McDonald's, excelling in customer satisfaction and team management. Demonstrated expertise in cash handling and quality control, implementing operational improvements that enhanced service efficiency. Known for attention to detail and effective prioritization, consistently delivering exceptional results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Clerk
Estes Express
08.2015 - Current
- Assisted with data entry tasks, ensuring accuracy and attention to detail.
- Supported team members in daily clerical functions, enhancing overall efficiency.
- Organized and maintained files for easy access and retrieval of information.
- Managed incoming correspondence, prioritizing urgent requests effectively.
Overnight Stocker
Walmart
09.2012 - 08.2015
- Stocked shelves efficiently to ensure product availability and organization.
- Assisted in inventory management by receiving and inspecting shipments.
- Maintained cleanliness and safety standards in stock areas.
- Collaborated with team members to optimize restocking processes.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
Manger
McDonald's
09.2003 - 08.2012
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Managed staff scheduling, training, and performance evaluations to optimize team efficiency.
- Implemented operational improvements that enhanced workflow and reduced service time.
- Developed training materials for new employees to streamline onboarding processes.
Education
High School Diploma -
Alan B Shepard
Palos Heights, IL05-1993
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Prioritization
- Research
- Quality control
- Attention to detail
- Time management
Timeline
Clerk
Estes Express
08.2015 - Current
Overnight Stocker
Walmart
09.2012 - 08.2015
Manger
McDonald's
09.2003 - 08.2012
High School Diploma -
Alan B Shepard