Community Association Manager with significant experience at Real Manage Family of Brands, specializing in financial reporting and vendor negotiations. Demonstrated success in improving community engagement and conflict resolution while maintaining regulatory compliance. Skilled in facilitating board meetings and providing guidance on effective governance practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Association Manager
Real Manage Family of Brands/Brown Management
Mesa
07.2020 - 10.2024
Managed operations for eight to ten community associations, ensuring compliance with all regulations. Moving into a Dedicated Manager Position for One Community.
Coordinated vendors and negotiated service agreements for maintenance, landscaping, and trash removal.
Prepared financial records, including budgets and accounts payable/receivable, to maintain accurate reporting.
Organized social events and created monthly newsletters to engage residents effectively.
Conducted property inspections to identify maintenance needs and resolve violations promptly.
Facilitated board meetings and assembled comprehensive board packets with management reports.
Advised board members on best practices for community association management and financial planning.
Maintained strong communication with homeowners to address inquiries and ensure satisfaction.
Community Association Manager
Park Management and Realty Services, Inc.
Chandler
06.2019 - 07.2020
Facilitated seamless operations for nine community associations through proactive management.
Coordinated vendors for projects, ensuring quality service delivery across communities.
Conducted property inspections to identify maintenance needs and ensure compliance with regulations.
Managed financial records including budgets, accounts payable, and payroll for accurate reporting.
Drafted and mailed violation letters to homeowners, addressing rule infractions promptly.
Provided administrative support by preparing reports, organizing board packets, and responding to inquiries.
Collaborated with board members to develop annual budgets and long-term planning strategies.
Resolved resident conflicts regarding community rules, promoting harmonious living environments.
Community Association Manager
Tri City Property Management Services
Mesa
06.2017 - 05.2019
Managed community relations for 13 associations, ensuring compliance with CC&Rs and bylaws.
Coordinated vendor services for various community projects to enhance functionality.
Conducted property inspections to identify violations and maintain community standards.
Assembled comprehensive Board packets, including financial narratives and management reports.
Attended monthly Board meetings to provide updates and facilitate discussions.
Responded to homeowner and Board member inquiries via phone and email promptly.
Submitted invoices for payment processing to ensure timely financial operations.
Requested proposals from vendors to support project planning and budgeting.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Community Association Manager
Premier Community Management
Chandler
09.2013 - 05.2017
Managed community operations for 12 associations, ensuring compliance with rules and regulations.
Coordinated vendor activities for diverse projects across communities.
Assembled Board Packets containing financial narratives and management reports for monthly meetings.
Conducted property inspections to identify violations and maintain community standards.
Answered homeowner and Board member inquiries via phone and email, utilizing active listening skills.
Submitted invoices for timely payment processing to maintain budget adherence.
Requested proposals from vendors to evaluate service options for community needs.
Collaborated with board members in creating an annual budget for operating expenses incurred by the Community Association.
Community Association Manager
Jomar Association Services
Tempe
06.2012 - 09.2013
Managed community operations for 11 associations, ensuring smooth communications with board members and residents.
Attended monthly board meetings to report on community activities and financial status.
Assembled comprehensive board packets that included financial narratives for informed decision-making.
Coordinated vendor services for various community projects, ensuring timely completion and quality standards.
Submitted invoices for payment processing while maintaining accurate financial records.
Researched and requested proposals from vendors to enhance service offerings.
Maintained thorough knowledge of community rules, regulations, CC&Rs, and bylaws for effective governance.
Prepared monthly newsletters to keep residents informed about events and activities.
Education
CMCA Designation -
Community Association Institute
02.2024
AACM Designation -
Arizona Association of Community Managers
01.2013
Phlebotomy Certificate -
Mohave Community College
Bullhead City, AZ
04.2000
Medical Assistant Certificate -
Maric College
San Diego, CA
10.1993
General Education -
Southwestern College
San Diego, CA
06.1991
Skills
Property management and compliance
Financial reporting and budgeting
Vendor coordination and negotiation
Conflict resolution and communication
Team collaboration and planning
Inspection and maintenance support
Board meeting facilitation and reporting
Customer engagement and service
Contract negotiation
Resident complaint resolution
Community regulations expertise
Budget planning and preparation
Resident communication
Vendor relationship management
HOA oversight
Proposal development
Board of directors advisement
Financial oversight
Organizational skills
Certification
AACM
CMCA
Accomplishments
Promoted from a Portfolio Manager to a Dedicated Manager for One community.