Karina Duarte
Tucson,AZ
Summary
Dedicated Behavioral Health professional with 10+ years of experience in case management, crisis intervention, and program leadership. Skilled in collaborating with schools, healthcare providers, first responders, and community agencies to deliver coordinated services. Adept at program monitoring, performance review, and data-driven decision-making to improve crisis prevention and intervention outcomes. Currently completing a Bachelor’s Degree in Psychology with a Minor in Criminal Justice. Seeking to leverage expertise as a Crisis Intervention Specialist to support Centene’s mission of delivering effective crisis services.
Overview
14
14
years of professional experience
Work History
Case Manager
Banner University Health Plans
05.2023 - Current
- Delivered crisis intervention and coordinated follow-up care with providers, schools, and emergency services to ensure client stabilization and continuity of care.
- Developed and implemented case management plans tailored to client needs, achieving positive outcomes and compliance with program requirements.
- Facilitated transitions of care, discharge planning, and service linkages to community-based providers.
- Monitored client progress and adjusted strategies based on evolving circumstances and needs.
- Maintained accurate documentation to support regulatory compliance and quality assurance.
- Enhanced communication between clients, families, and providers through consistent follow-ups and progress updates.
- Participated in case conferences and cross-disciplinary meetings to align services with client goals.
Program Director
Erik Hite Foundation
06.2022 - 04.2023
- Directed preschool operations, ensuring compliance with state licensing standards and organizational policies.
- Provided staff supervision, training, and corrective action to improve program quality and adherence to regulations.
- Developed and implemented school policies and daily schedules to maintain high-quality operations.
- Partnered with families, schools, and community organizations to strengthen prevention and intervention strategies.
- Collaborated with staff to identify student needs and coordinate tailored support plans.
- Recruited and trained new staff, ensuring alignment with organizational standards.
Maternal and Child Health Advocate
Tohono O'odham Nation
07.2019 - 06.2022
- Implemented case management strategies for tribal families through home visitation, crisis support, and resource coordination.
- Collaborated with healthcare providers, public health nurses, and community agencies to support family stability and reduce crisis risk.
- Conducted screenings, needs assessments, and referrals to behavioral health and community services.
- Educated families on early intervention strategies, health promotion, and crisis prevention resources.
- Supported expecting parents and families with children under age five in accessing health and behavioral services.
- Promoted literacy and early childhood development to improve long-term outcomes.
Health and Wellness Prevention Coach
Amistades
07.2018 - 05.2019
- Coordinated and facilitated prevention programs in high schools to reduce substance use and promote wellness.
- Collected and analyzed survey data to evaluate program outcomes and inform improvement efforts.
- Conducted outreach and collaborated with community partners and coalition members to strengthen prevention strategies.
- Delivered training sessions and educational workshops for students on wellness and substance use prevention.
- Assisted in curriculum implementation and compliance with evidence-based prevention practices.
Lead Teacher / Supervisor (Summer only)
Small World Preschool
05.2018 - 07.2018
- Led daily classroom operations and supervised staff to ensure safe and effective program delivery.
- Developed lesson plans and created engaging educational activities.
- Provided corrective action and professional development for staff.
- Collaborated with families and staff to support student development and crisis prevention.
- Ensured compliance with state licensing regulations and documentation standards.
Center Director (Interim)
Child and Family Resources
04.2018 - 05.2018
- Oversaw after-school and summer programs, supervising staff and ensuring compliance with licensing requirements.
- Implemented policies and corrective action processes to address performance and compliance issues.
- Coordinated program operations, scheduling, and family engagement activities.
- Collaborated with staff and community organizations to deliver high-quality programming.
Intervention Assistant & Outreach Specialist
Los Amigos Technology Academy
08.2014 - 09.2017
- Supported students in crisis by assisting with intervention strategies and collaborating with teachers to ensure safe learning environments.
- Conducted data collection, program evaluation, and family outreach to support student well-being.
- Coordinated events and engaged community partners to strengthen academic and wellness outcomes.
- Developed newsletters, surveys, and communication materials to support school initiatives.
- Assisted with IEP implementation and provided direct student support for academic growth.
CNA roles and Customer Service Representative
01.2012 - 01.2014
- Delivered patient care, monitored safety, and provided crisis response in healthcare settings.
- Assisted Medicare members with pharmacy benefits, ensuring resolution of urgent medication needs.
Education
Bachelor’s Degree - Psychology, Minor in Criminal Justice
Northern Arizona University
Flagstaff, AZ05.2025
Associate of Arts - Psychology Coursework
Pima Community College
Tucson, AZHigh School Diploma - undefined
Pueblo High School
Tucson, AZCertified Nursing Assistant - undefined
Pima County Joint Technical Education
Tucson, AZSkills
- Crisis Intervention & De-escalation
- Case Management
- Care Coordination
- Cross-System Collaboration (schools, providers, emergency services)
- Program Leadership
- Staff Supervision
- Performance Monitoring & Corrective Actions
- Data Collection, Reporting & Analysis
- Training & Education Development
- Policy and Procedure Implementation
- Patient support
- Organization and multitasking
- Case needs assessment
- Community outreach
- Data entry and analysis
- Family education programs
- Client advocacy
- Program development
Timeline
Case Manager
Banner University Health Plans
05.2023 - Current
Program Director
Erik Hite Foundation
06.2022 - 04.2023
Maternal and Child Health Advocate
Tohono O'odham Nation
07.2019 - 06.2022
Health and Wellness Prevention Coach
Amistades
07.2018 - 05.2019
Lead Teacher / Supervisor (Summer only)
Small World Preschool
05.2018 - 07.2018
Center Director (Interim)
Child and Family Resources
04.2018 - 05.2018
Intervention Assistant & Outreach Specialist
Los Amigos Technology Academy
08.2014 - 09.2017
CNA roles and Customer Service Representative
01.2012 - 01.2014
Bachelor’s Degree - Psychology, Minor in Criminal Justice
Northern Arizona University
High School Diploma - undefined
Pueblo High School
Certified Nursing Assistant - undefined
Pima County Joint Technical Education
Associate of Arts - Psychology Coursework
Pima Community College
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