Karina Leyva
Tucson
Summary
Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Care Giver/Personal Assistant
Private Residence
Tucson
07.2023 - 01.2025
- Managed daily schedules and appointments for household members.
- Maintained household inventory, ensuring supplies were stocked appropriately.
- Assisted with personal errands, providing timely support as needed.
- Developed filing systems to keep important documents organized and accessible.
- Maintained confidential files related to personnel records or other sensitive information.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
Assistant Director/Teacher
Tucson Baptist Preschool
Tucson
06.2022 - 07.2023
- Collaborated with leadership to develop and implement strategic initiatives.
- Assisted in managing daily operations and workflow within departmental teams.
- Coordinated training sessions for new employees on company policies and procedures.
- Facilitated communication between departments to enhance teamwork and collaboration.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assessed student progress using various evaluation methods and tools.
- Provided individualized support to students based on their unique learning styles.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Developed and implemented lesson plans based on curriculum objectives.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
Personal Assistant
Private Home
Tucson
05.2019 - 06.2022
- Managed daily scheduling and calendar for busy household activities.
- Assisted with meal planning and grocery shopping to ensure dietary preferences.
- Organized household maintenance and repair services for efficient home upkeep.
- Maintained communication with service providers and contractors for home projects.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
- Managed household inventory and maintenance schedules.
- Organized work projects around client's house.
- Provided personal support to the executive, including errand running and personal shopping.
- Participated in care coordination conferences and staff meetings to improve skills set.
Spanish Interpreter
Language Line Services
Tucson
10.2011 - 10.2012
- Provided accurate interpretation services for diverse clients in various settings.
- Facilitated clear communication between Spanish-speaking individuals and service providers.
- Advocated on behalf of clients in need of language assistance services.
- Interpreted phone conversations between people who spoke different languages fluently.
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
- Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
- Facilitated communication between Spanish speaking individuals and English speaking organizations.
- Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
- Supported law enforcement and legal professionals by providing interpretation during interviews, investigations, and court proceedings.
Spanish Interpreter
CyraCom
Tucson
11.2010 - 05.2011
- Provided accurate interpretation services for diverse clients in various settings.
- Facilitated clear communication between Spanish-speaking individuals and service providers.
- Adapted quickly to various dialects and cultural nuances in interpretations.
- Advocated on behalf of clients in need of language assistance services.
- Interpreted phone conversations between people who spoke different languages fluently.
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
- Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
- Facilitated communication between Spanish speaking individuals and English speaking organizations.
- Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
Customer Care Representative
Citigroup Inc
Tucson
11.2004 - 07.2009
- Assisted customers in resolving account-related issues and inquiries efficiently.
- Documented customer interactions using internal ticketing system for tracking purposes.
- Educated clients on product features and services to enhance user experience.
- Collaborated with team members to streamline communication processes with customers.
- Managed customer complaints by applying effective problem-solving techniques promptly.
- Maintained updated knowledge of financial products to provide accurate information.
- Followed company policies and procedures to ensure compliance in all transactions.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Built sustainable relationships of trust through open communication with customers.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Education
Medical Front Office Certification
Pima Medical Institute
Tucson, AZ11-2009
High School Diploma -
Catalina Magnet High School
Tucson, AZ05-1999
Skills
- Calendar management
- Document organization
- Inventory management
- Communication facilitation
- Customer support
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- Relationship building
Languages
English
Professional
Sspanish
Professional
Certification
- Medical Front Office Certificate
References
References available upon request.
Timeline
Care Giver/Personal Assistant
Private Residence
07.2023 - 01.2025
Assistant Director/Teacher
Tucson Baptist Preschool
06.2022 - 07.2023
Personal Assistant
Private Home
05.2019 - 06.2022
Spanish Interpreter
Language Line Services
10.2011 - 10.2012
Spanish Interpreter
CyraCom
11.2010 - 05.2011
Customer Care Representative
Citigroup Inc
11.2004 - 07.2009
Medical Front Office Certification
Pima Medical Institute
High School Diploma -
Catalina Magnet High School
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