Karines Aviles
Phoenix
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Director
HIG Consulting.com
09.2015 - Current
- Overseen daily operations and ensuring efficient workflow
- Coordinate Client services and streamline processes to enhance productivity.
- Hired, managed, developed and trained staff, established and monitored goals.
- Facilitate staff training and development to ensure team is well-equipped to meet organizational goals
- Enhanced team collaboration through the introduction of cross-functional communication channels and regular progress meetings.
- Cultivated a positive work environment through team-building activities and recognition of outstanding performances.
- Provided exceptional customer service by promptly addressing inquiries from both internal staff members and external clients or visitors alike.
- Streamlined office operations by implementing efficient filing systems and digital record-keeping processes.
- Coordinated office events, seminars and meetings for staff and clients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Responsible for overseeing the day-to-day operations and ensuring the smooth functioning of the business.
Education
Bachelor of Science - Nursing
Maricopa Community Colleges, Phoenix College
Phoenix, AZ06-1999
Skills
- Operations Management
- Time Management
- Excellent multi-tasking ability
- Customer Service
- Organizational Skills
- Payroll Processing
- Bookkeeping
- Problem-Solving
- Teamwork and Collaboration
- Microsoft Office
- Problem-solving abilities
- Team building
- Communication Skills
Accomplishments
Quickbooks
Affiliations
- WWA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Director
HIG Consulting.com
09.2015 - Current
Bachelor of Science - Nursing
Maricopa Community Colleges, Phoenix College
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