Karissa Mendoza
Phoenix
Summary
Dedicated and detail-oriented dental administrative professional with 11 years of experience supporting insurance, patient accounts, and customer service in a fast-paced oral surgery practice. Experienced reviewing EOBs, researching insurance claim discrepancies, verifying benefits, posting payments, and assisting with accounts receivable functions. Recognized for accuracy, organization, strong communication, and willingness to learn new systems and processes. Seeking to contribute to MB2 Dental as an Accounts Receivable Specialist
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator
Oral and Facial Surgeons of Arizona
Tempe
10.2014 - 06.2026
- Verified insurance eligibility, benefits, and authorization requirements.
- Reviewed Explanation of Benefits and resolved insurance payments discrepancies to ensure accurate patient billing.
- Assisted with accounts receivable by monitoring outstanding claims and communicating with insurance carriers regarding claim status.
- Maintained accurate patient financial and insurance information.
- Educated patients on insurance coverage, balances, and payment expectations to enhance understanding and satisfaction.
- Posted patient payments accurately while maintaining account records.
- Researched denied and delayed claims and worked with insurance representatives to resolve issues.
- Provided compassionate support to clients while handling high-volume inquiries., professional customer service while managing a high-volume workload
Education
High School Diploma -
Agua Fria Union High School
Avondale, AZ05-2008
Skills
- Insurance eligibility verification
- Benefits analysis
- Claims management
- Accounts receivable management
- Payment processing
- Data management
- Dental terminology knowledge
- Client interaction
Timeline
Scheduling Coordinator
Oral and Facial Surgeons of Arizona
10.2014 - 06.2026
High School Diploma -
Agua Fria Union High School