Karla Carter
Phoenix
Summary
Detail-oriented professional offering several years of education, case management, and customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies, in support of team and business objectives, in diverse settings.
Overview
16
16
years of professional experience
Work History
311 Call Center Operator
City of Dallas - Code Compliance
Dallas
05.2023 - 08.2024
- Assisted residents with code compliance inquiries and concerns.
- Processed violation reports and documentation for city regulations.
- Managed incoming calls and provided accurate information to citizens.
- Coordinated communication between departments regarding compliance issues.
- Investigated complaints from residents, and routed their concerns to appropriate departments.
- Conducted follow-up calls to ensure departments rendered services and resources to residents.
Machine Operator
Polyair
Carrollton
10.2021 - 10.2022
- Operated machinery for packaging and producing foam products efficiently.
- Monitored equipment settings to ensure quality standards were met consistently.
- Conducted routine maintenance on machines to prevent downtime and malfunctions.
- Collaborated with team members to optimize workflow and enhance productivity.
- Loaded materials into machines while adhering to production schedules effectively.
- Inspected finished products for defects and ensured compliance with specifications.
Logistics Associate
Veterans Administration of North Texas Health Care
Dallas
12.2017 - 12.2020
- Coordinated shipping and receiving of medical supplies and equipment.
- Managed inventory levels to ensure availability of critical items.
- Assisted in maintaining compliance with safety and regulatory standards.
- Processed orders and tracked shipments using logistics software systems.
- Conducted audits to verify accuracy of inventory records.
ESL College Instructor
Educational & Cultural Interactionw
Dallas
08.2015 - 05.2017
- Developed engaging lesson plans to enhance student understanding and participation.
- Facilitated discussions to encourage critical thinking and cultural awareness among students.
- Provided individualized support to students, addressing unique learning needs and challenges.
- Coordinated educational workshops that promoted cultural exchange and interaction among peers.
- Evaluated student performance through assessments, offering constructive feedback for improvement.
School Support Services Specialist
Odyssey TCI
Alpharetta
07.2012 - 07.2013
- Managed service requests and ensured timely resolution of issues.
- Collaborated with cross-functional teams to improve service delivery processes.
- Analyzed feedback to identify trends and recommend improvements.
- Collaborated with other departments within the organization as needed.
- Conducted regular audits of service processes to ensure compliance with standards.
Lead Special Education Teacher
Winfree Charter Schools
Grapevine
08.2008 - 06.2011
- Developed individualized education plans for diverse student needs.
- Collaborated with parents to enhance student support and engagement.
- Led training sessions for staff on special education strategies.
- Managed classroom behavior using positive reinforcement techniques.
- Implemented adaptive learning technologies for improved accessibility.
Education
Master of Arts - Leadership Policy Studies
The University of Texas At Arlington
Arlington, TX12-2012
Master of Arts - Special Education
Delaware State University
Dover, DE05-2000
Bachelor of Arts - English Education
Langston University
Langston, OK12-1987
Skills
- Case management
- Report writing
- Implementation of individualized education plans
- Customer relationship management
- Detail-oriented
- Compliance
- Follow-up communication
- Communication coordination
- Strong Work Ethics
- Meeting Deadlines
Timeline
311 Call Center Operator
City of Dallas - Code Compliance
05.2023 - 08.2024
Machine Operator
Polyair
10.2021 - 10.2022
Logistics Associate
Veterans Administration of North Texas Health Care
12.2017 - 12.2020
ESL College Instructor
Educational & Cultural Interactionw
08.2015 - 05.2017
School Support Services Specialist
Odyssey TCI
07.2012 - 07.2013
Lead Special Education Teacher
Winfree Charter Schools
08.2008 - 06.2011
Master of Arts - Leadership Policy Studies
The University of Texas At Arlington
Master of Arts - Special Education
Delaware State University
Bachelor of Arts - English Education
Langston University