Karla Hernandez Meza
983 N Deconcini Ave, San Luis
Summary
Supportive Eligibility Interviewer with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records. Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
5
5
years of professional experience
Work History
Eligibility Interviewer
Arizona Department of Economic Security
05.2022 - Current
- Provide excellent customer service to our clients in a fast-paced center environment
- Review and process applications for public assistance programs such as Medicaid, SNAP, and TANF
- Conduct interviews with applicants to gather necessary information and determine eligibility for benefits
- Verify applicant information by cross-referencing data with various databases and sources
- Ability to establish and maintain cooperative working relationships with internal management and staff
- Review and explain program rules, requirements, and benefits to applicants and recipients
- Exhibit skill and diplomacy in working with clients facing challenging and personal situations
- Conducted thorough research on complex cases, enabling accurate determinations while adhering to established guidelines and regulations.
- Reduced errors in application processing through diligent review of documentation and attention to detail.
- Maintain 100% quality while processing cases.
- Improved application processing efficiency by streamlining the eligibility interview process and utilizing effective time management techniques.
- Expedited the resolution of applicant issues by effectively communicating with both applicants and relevant agencies.
- Maintained a high level of knowledge regarding program regulations, policies, and procedures to ensure accurate determination of eligibility.
- Leveraged strong analytical skills to evaluate complex financial documents necessary for determining program eligibility accurately without compromising timeliness or quality of service delivery.
Cashier
Chevron Gas Station
10.2020 - 05.2022
- Customer service
- Training new cashiers
- Operate cash register system and handle cash transactions
- Maintain cash drawer and perform cashier reconciliation
- Assist manager in maintaining effective liaison with vendors and suppliers
- Handle customer complaints and provide resolutions
- Monitor customer activity and provide security
- Assisted with store displays and visual merchandising
- Monitor store inventory and sales
- Implement workflow procedures based on direction from the manager
- Assisted manager with daily reports and employee schedules.
- Worked flexible schedule and extra shifts to meet business needs.
Retail Associate
Burlington
10.2019 - 09.2020
- Customer service
- Assist clients in locating merchandise or with selection based on customer needs
- Process payments, returns, and exchanges
- Compare merchandise invoices to items received
- Assist with inventory management and restocking
- Maintain knowledge of security practices
- Maintain a clean and organized store environment
- Maintain a friendly and positive attitude at all times.
Education
High School Diploma -
San Luis High School
San Luis, AZ05.2011
Skills
- Bilingual fluent English & Spanish
- Time Management and Organizational Skills
- Attention to Detail and Accuracy
- Microsoft Software Proficiency
- Knowledge on computer programs/systems such as AZTECS, HEAPlus , Onbase
- Active Listening and Effective Communication
- Written and verbal communication
- Interviewing and Assessment Techniques
- Empathy and Interpersonal Skills
- Resilience and Stress Management
- Problem Solving and Analytical Thinking
- Ability to work in a fast-paced environment
- Policy Interpretation
- Self Motivation
References
Daniela Santos, (971)218-9192
Cinthya Romero, (928)271-7310
Timeline
Eligibility Interviewer
Arizona Department of Economic Security
05.2022 - Current
Cashier
Chevron Gas Station
10.2020 - 05.2022
Retail Associate
Burlington
10.2019 - 09.2020
High School Diploma -
San Luis High School
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