Karla Melendez
Phoenix
Summary
Dynamic professional lead skilled in effective communication and problem-solving. Experienced in training team members and managing inventory to optimize performance. Committed to driving operational and sales results, and helping maintain the client experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Lead
Sephora
Phoenix
05.2025 - Current
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Managed inventory levels to facilitate seamless product availability and merchandising.
- Trained and mentored team members to enhance skills and improve service delivery.
- Actively participating in planning sessions for new projects or initiatives.
- Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
- Implemented operational procedures to maintain compliance with company standards.
Sales and Service Lead
Sephora
Phoenix
10.2023 - 04.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Encouraged employee development through training, coaching and motivational strategies.
- Certified and trained new sephora makeup artist to be prepared to conduct paid services.
- Managed cash transactions following company guidelines.
Sales and Service Coordinator
Sephora
Phoenix
09.2021 - 10.2023
- Collaborated with team members to maintain a welcoming store environment.
- Processed transactions efficiently using point-of-sale systems and software.
- Supported training of new staff on product knowledge and service standards.
- Assisted in resolving customer complaints.
- Oversaw appointment scheduling for clients.
- Conducted regular audits to ensure compliance with cash handling policies.
Beauty Advisor
Sephora
Phoenix
10.2020 - 09.2021
- Guided customers on proper use of cosmetics, fragrances, and other beauty items to improve their product knowledge and satisfaction.
- Assisted in product demonstrations to enhance customer engagement and product knowledge.
- Executed sales activities including cashiering, stocking shelves, managing inventory, and delivering customer service to enhance shopping experience.
- Maintained store organization by returning merchandise to designated areas and restocking displays to ensure product availability.
Education
Associate of Arts - General Studies
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2018
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZSkills
- Inventory management
- Order fulfillment
- Point-of-sale systems
- Merchandising strategies
- Data analysis
- Customer relationship management
- Team leadership
- Employee training
- Problem solving
- Time management
- Safety management
- Effective communication
Languages
Spanish
Native/ Bilingual
Certification
Paid Service Certificate
Timeline
Operations Lead
Sephora
05.2025 - Current
Sales and Service Lead
Sephora
10.2023 - 04.2025
Sales and Service Coordinator
Sephora
09.2021 - 10.2023
Beauty Advisor
Sephora
10.2020 - 09.2021
Associate of Arts - General Studies
Maricopa Community Colleges, Phoenix College
Bachelor of Arts - Psychology
Arizona State University