Karla Miranda
Mesa
Summary
Dynamic Customer Service Administrative Assistant with proven expertise at Able Aerospace in enhancing service delivery and training development. Bilingual and skilled in Microsoft Excel, I excel in conflict management and organizational skills, consistently resolving customer issues and improving processes to elevate satisfaction and efficiency. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
7
7
years of professional experience
Work History
Customer Service Administrative Assistant
Able Aerospace
Mesa
11.2022 - Current
- Submit credit card transactions for customers and/or management when needed.
- Training new individuals as needed.
- Maintained accurate records of customer interactions and transactions.
- Developed training materials for new administrative staff members.
- Collaborated with cross-functional teams to improve service delivery processes.
- Resolved customer complaints promptly and professionally.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues.
- Ensured compliance with applicable laws and regulations related to customer service operations.
- Processed orders received via email.
- Created reports on customer feedback surveys and provided recommendations for improvement.
- Advised management on ways to improve customer service processes.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Scheduling Coordinator
Eclipse Flooring
Phoenix
09.2021 - 05.2022
- Here at Eclipse I call my customers once their contract comes through to us and revise the install taking place as well as customers information to make sure it is updated.
- I also am in charge of scheduling with the proper steps to give our customers the best experience.
- I follow up with stores as well as installers as needed.
- When a customer issue comes into play I make sure I can help them to my best extent and get them to the proper resources.
- When our customers have any questions or concerns I make sure to explain it in a way that they will understand and be comfortable moving forward.
Flooring Specialist
Lowe's Home Improvement
Tempe
10.2020 - 09.2021
- I am the main point of contact when our customers are looking to remodel their flooring in their homes.
- I build the quotes and get accurate measurements from our installers as well as making sure that all of their material is needed prior to install.
- I upload signed contracts to our IMS system.
- I creat re figures and work orders for our customers when needed.
- I am also knowledgeable in the home decor area.
- I place special order blinds for our customers and help them size best to what they measure.
- I set all my customers up for measurements when needed and review all documents when received.
Instructional Assistant
Westwood high school
Mesa
04.2019 - 01.2020
- Contacted parents to set up meetings.
- Printed out paper work for students to take home.
- Made sure our parents felt like top priority.
Sales Associate
Dillard's Retail
Mesa
11.2018 - 01.2019
- Was in charge of keeping my area up to date on accessories.
- Made sure prices were up to date on sales and/or offers we had.
Beauty Advisor
Ulta
Gilbert
08.2018 - 11.2018
- Made sur our aisles were clean and presentable.
- Went in on Fridays at 5 am to help with new set ups and new products.
- Made sure our customers got help and knowledge on the products the wanted.
Education
High school diploma -
Mesa High School
Mesa, AZ05.2015
Bachelor of Business Administration - Business Administration
University of Arizona
Tucson, AZSkills
- Bilingual
- Organizational Skills
- Computer Skills
- Conflict Management
- Communication Skills
- Customer Service
- Microsoft Office
- Administrative support
- Report preparation
- Records management
- Microsoft Word
- Excel
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Sales
- Time management
- Training development
Languages
Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Administrative Assistant
Able Aerospace
11.2022 - Current
Scheduling Coordinator
Eclipse Flooring
09.2021 - 05.2022
Flooring Specialist
Lowe's Home Improvement
10.2020 - 09.2021
Instructional Assistant
Westwood high school
04.2019 - 01.2020
Sales Associate
Dillard's Retail
11.2018 - 01.2019
Beauty Advisor
Ulta
08.2018 - 11.2018
High school diploma -
Mesa High School
Bachelor of Business Administration - Business Administration
University of Arizona
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