Karla Salgado
scottsdale
Summary
Proven track record in enhancing customer engagement and streamlining appointment processes at Light On Marketing LLC. Expert in Salesforce CRM and renowned for exceptional telephone etiquette, I spearheaded sustainable transportation initiatives at Mark Kia, boosting operational efficiency. Fluent in Spanish, my marketing expertise and positive attitude drive continuous improvement and client satisfaction.
Possess friendly and outgoing personality, well-suited for engaging with clients and maintaining positive relationships. Familiar with customer service principles and proficient in using CRM software to manage schedules and appointments. Capable of driving client satisfaction and optimizing appointment-setting processes.
Overview
4
4
years of professional experience
Work History
Appointment Setter
Light On Marketing LLC
04.2024 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Answered phone calls and answered questions from potential customers.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Entered daily data in computer systems and documented office activities.
Fleet Service Agent
Mark Kia
07.2023 - 12.2023
- Spearheaded efforts to transition toward more sustainable transportation options through research into alternative fuels and technologies available on the market.
- Managed extensive records pertaining to vehicle registrations, insurance policies, warranties, maintenance logs, and driver certifications.
- Developed comprehensive reports detailing key performance indicators related to fleet operations and presented findings to senior leadership.
- Assisted in the development of cost-saving strategies by analyzing fuel consumption data and identifying areas for improvement.
- Maintained compliance with safety regulations through regular inspections and adherence to established protocols.
- Facilitated productive relationships with vendors, negotiating contracts for parts procurement, maintenance services, and other essential supplies.
Customer Service Representative
Lowes Home Improvment
05.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - Criminal Justices
University of Phoenix
Tempe, AZ12-2026
Skills
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- Flexible schedule
- Client relationship management
- Sales support
- FLUENT IN SPANISH
- Marketing expertise
- Outbound calling
- Goal oriented
Languages
Spanish
Native or Bilingual
Timeline
Appointment Setter
Light On Marketing LLC
04.2024 - Current
Fleet Service Agent
Mark Kia
07.2023 - 12.2023
Customer Service Representative
Lowes Home Improvment
05.2021 - 06.2023
Bachelor of Arts - Criminal Justices
University of Phoenix
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