KARLIN WALKER
Phoenix
Summary
Cybersecurity and cloud operations practitioner with hands-on experience in SOC operations, incident response, and AWS cloud infrastructure. Proven track record in threat detection, security monitoring, and building scalable cloud applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ITOC/SOC Hybrid Role
Consumer Cellular Full-time
12.2024 - Current
- Monitor and triage security alerts using CrowdStrike EDR and Google Chronicle SIEM
- Respond to PagerDuty incidents and perform performance analysis with AppDynamics
- Investigate IoCs and IoAs by analyzing hostnames, IPs, and firewall rules for threat mitigation
- Manage incident response workflows and coordinate bridge meetings for critical security events
- Leverage SolarWinds and Kibana for infrastructure monitoring and log analysis
- Company wide internal communications
- Severity, and priority assessments, during IT incident response
IT Tech Support Agent I
Wells Fargo (Contractor)
08.2022 - 08.2024
- Responded to security incidents via Ivanti Secure, preventing compromises through rapid authentication resets
- Exceeded team metrics for call completion rate and customer satisfaction
- Documented issues and managed ticket escalations using ServiceNow
- Provided technical support for encryption, Active Directory, remote access, and software installations
IT Technical Support Agent I
Grand Canyon University
12.2021 - 03.2022
- Resolved technical issues including printer configuration, application credentials, and device provisioning
- Troubleshot Microsoft Office Suite and Citrix environment issues
- Maintained efficient queue management through rapid issue resolution
Education
Bachelor of Science - Cybersecurity
Grand Canyon University
Phoenix, AZ04-2024
Skills
- Security & Monitoring: CrowdStrike, Google Chronicle, PagerDuty, AppDynamics, SolarWinds, Kibana, Palo Alto Firewall, IPS/IDS (Suricata), Blameless
- Cloud & Development: AWS (DynamoDB, S3, IVS, Cognito, CloudTrail, EC2, Amplify) more, Builderio, Figma
- IT Operations: ServiceNow, Active Directory, Microsoft Azure, Intune, FireHydrant, AppDynamics, SolarWinds, Kibana, VPN (Wireguard), VPS (Vultr), Wireshark
- Systems: Windows, Linux, Apple
Certification
AWS Certified Cloud Practitioner
Timeline
ITOC/SOC Hybrid Role
Consumer Cellular Full-time
12.2024 - Current
IT Tech Support Agent I
Wells Fargo (Contractor)
08.2022 - 08.2024
IT Technical Support Agent I
Grand Canyon University
12.2021 - 03.2022
Bachelor of Science - Cybersecurity
Grand Canyon University