KARLINA GILLESPIE
Phoenix
Summary
Motivated and customer-focused professional with over five years of experience in hospitality and retail sectors. Proven ability to deliver exceptional customer service, manage daily operations, and lead high-performing teams. Demonstrated success in consulting on marketing strategies for target demographics and collaborating with diverse teams to achieve business goals. Committed to building strong client relationships and driving operational excellence.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Phoenix, AZ
07.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted members with account management and transaction processing using CRM systems.
- Educated members on product offerings, enhancing overall satisfaction and engagement.
- Coordinated efforts with team to enhance overall satisfaction and engagement of members.
- Developed and utilized marketing techniques to effectively showcase and promote branch activities and celebrations.
- Fostered recognition initiatives within team to cultivate a positive work environment.
- Managed internal social media initiatives by crafting engaging content and analyzing engagement metrics.
Bank Teller
Wells Fargo
Flagstaff, AZ
08.2024 - 06.2025
- Delivered exceptional customer service by processing transactions accurately and efficiently, including deposits, withdrawals, payments, and check cashing.
- Maintained compliance with bank policies and regulatory requirements while safeguarding customer information.
- Assisted customers with account inquiries, product information, and issue resolution, helping build trust and long-term relationships.
- Promoted Wells Fargo financial products and services based on customer needs.
- Balanced cash drawer daily with high accuracy and resolve discrepancies proactively.
- Collaborated with branch team members to improve workflow and enhance customer experience.
Student Consultant
Mother Road Brewing Company
Flagstaff, AZ
01.2025 - 04.2025
- Developed a marketing strategy for the young adult target market, ages 21 – 30, purchasing client-branded alcoholic and non-alcoholic products at retail distribution partners in Arizona, Nevada, and New Mexico.
- Collaborated with a team of students to audit all current marketing assets, creating a compelling brand story, customer avatars, and new marketing assets for this target market.
- Analysis and recommendations presented to the client president in an oral presentation, and business paper.
Shift Supervisor
Retail Unit, Northern Arizona University
Flagstaff, AZ
08.2021 - 08.2024
- Directed shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Responded to and resolved customer questions and concerns.
- Delivered successful training to more than 15 employees during tenure, educating them on successful work processes and productivity strategies.
- Conducted a weekly inventory of supplies, equipment, and food items.
Entertainment Supervisor
Ak-Chin Circle Entertainment Center
Maricopa, AZ
04.2019 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired, and trained new employees on the job and provided guidance for their development as needed.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Prepared shift summary reports and profit reviews for the general manager and communicated regularly on goals and progress.
- Created successful work schedules for each team member to maintain deadlines and entirely staff shifts.
- Monitored inventory levels of supplies necessary for entertaining activities and placed orders when stock was low.
Education
Bachelor of Science - Marketing
Northern Arizona University
Flagstaff05.2025
High School Diploma - undefined
Maricopa High School
Maricopa05.2021
Skills
- Market Research & Analysis
- Team Collaboration & Leadership
- Project Management
- Problem Solving & Conflict Resolution
- Customer service
- Sales and Promotional Strategy
- Financial transactions
- Relationship building
Timeline
Member Service Representative
Navy Federal Credit Union
07.2025 - Current
Student Consultant
Mother Road Brewing Company
01.2025 - 04.2025
Bank Teller
Wells Fargo
08.2024 - 06.2025
Shift Supervisor
Retail Unit, Northern Arizona University
08.2021 - 08.2024
Entertainment Supervisor
Ak-Chin Circle Entertainment Center
04.2019 - 08.2023
High School Diploma - undefined
Maricopa High School
Bachelor of Science - Marketing
Northern Arizona University