Karli Stone
Goodyear
Summary
Holds a high bar for quality and customer care, bringing a wide range of coffee and food service experience focusing on small to medium sized local businesses. Ensuring every guest is treated with care, warmth, and feels valued.
Overview
13
13
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Shift Manager
Trevor’s Liquor
Scottsdale
06.2025 - Current
- Maintains the store environment and atmosphere by delegating tasks and providing support to all levels of employees from cashiers, to bar staff and merchandisers. Delivering inventory support which focuses on accuracy and achieving high sales and hospitality goals. Leading training as well as supporting new employees retention and engagement efforts.
- Supervise daily operations, ensuring cleanliness and a high standard of customer service.
- Handle cash management, including drawer counts, deposits, and keeping financial records.
- Coach and train team members to uphold brand standards and improve performance.
- Oversee inventory merchandising and compliance with health and safety regulations.
- Foster a fun and professional environment while ensuring exceptional guest experiences.
Shift Manager
Cheba Hut “Toasted” Subs
06.2024 - 06.2025
- Used operational strategy skills to direct and supervise restaurant crew. Supervise all business operations, ensuring a safe, clean, and quality experience for all customers. Creating a welcoming and vibrant environment through advocacy, support, coaching, and team development.
- Supervise daily restaurant operations, ensuring food safety, cleanliness, and a high standard of customer service.
- Handle cash management, including drawer counts, deposits, and register reconciliation.
- Coach and train team members to uphold brand standards and improve performance.
- Oversee inventory, documentation, and compliance with health and safety regulations.
- Foster a fun, inclusive environment while ensuring exceptional guest experiences.
Co-Manager
Rowan Tree LLC - Coffee & Flowers
02.2022 - 02.2023
- Ran the front and back of the house in a unique dual-service business. Daily inventory coordination, audits, merchandising, and logistics. Maintained a smooth operation while keeping product quality and increasing customer satisfaction.
- Led retail coffee and floral operations, improving workflow management and increased customer satisfaction.
- Performed inventory audits, processed vendor orders, and planned display arrangements for retail floral sales.
- Prepared and served espresso drinks and beverages focusing on providing consistent quality.
Store Manager
Starbucks Coffee Company
Phoenix
08.2012 - 02.2022
- Directed store operations and developed over 50 baristas and store leaders during a 10-year tenure. Supported four store openings, mentored peers, and earned performance awards for excellence in speed, cleanliness, and leadership.
- Managed high-volume multi-store operations, staffing and scheduling, and customer service.
- Developed and trained over 50 leaders and baristas across the Phoenix area.
- Mentored peers and led training for four new store openings in central and south Phoenix.
- Maintained cleanliness, compliance, and speed of service metrics—recognized with multiple company performance awards.
- Cultivated a positive team culture focused on growth, equity, and excellence in each store.
Education
BS - Family and Human Development
Arizona State University
McClintock High School
Tempe, AZSkills
- POS operation
- Cash handling
- Espresso machine operation
- Handcrafted-beverage preparation
- Food safety and sanitation
- Inventory management
- Personnel management
- Training and development
- Manager training and coaching
- Training the trainer
- Revenue strategy
- Social media marketing
- Adaptability
- Customer care
- Time management
- Problem-solving
- Collaboration
- Coaching
- Communication
- Team leadership
- De-escalation
Certification
- Professional Food Manager
- Food Handler - Maricopa County
- Title 4
Timeline
Shift Manager
Trevor’s Liquor
06.2025 - Current
Shift Manager
Cheba Hut “Toasted” Subs
06.2024 - 06.2025
Co-Manager
Rowan Tree LLC - Coffee & Flowers
02.2022 - 02.2023
Store Manager
Starbucks Coffee Company
08.2012 - 02.2022
BS - Family and Human Development
Arizona State University
McClintock High School