Karly Martinez

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
• Experience working in and understanding Banner, DegreeWorks.
• Developed and maintained courteous and effective working relationships.
• Excellent communication skills, both verbal and written.
• Processed applications, forms, and answered inquiries promptly.

• Collected forms, insurance card, and co-pay to facilitate the registration process and prepare the patient for the appointment.
• Contacted the insurance company to verify patient coverage before visit.
• Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
• Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
• Inputted accurate patient insurance, billing, and payment information in NextGen.
• Stayed calm under pressure and successfully dealt with difficult situations.
• Engaged with patients to provide critical information.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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• Supported office staff and operational requirements with administrative tasks.
• Maintained current and accurate medical records for patients.
• Maintained patient confidentiality in line with HIPAA regulations.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.

• Watched guests closely to maintain current understanding of gameplay.
• Explained company policies, game rules and safety requirements.
• Kept game and party rooms clean and neat for next guests.
• Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
• Communicated clearly and on-time to share clues and direct game actions.
• Mentored newly hired and junior developers in office and departmental policies and procedures.
• Responded to customer inquiries and provided technical assistance over phone and in person.

• Practiced lines and scenes independently and collaboratively to prepare for performances.
• Danced, sang, and conducted games encouraging guest participation through playful antics and engagement.
• Incorporated stage props to engage an audience and create unforgettable moments.
• Communicated with guests clearly and with good humor to encourage laughter and excitement.
• Collaborated with other entertainers to create engaging acts.