Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kassandra Fox

Prescott Valley

Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using ATHENAONE EMR appointment scheduling system to manage over 175+ patients weekly. Organized and accurate in managing patient flow.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Ims
07.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Fast Food Manager

Chick-fil-A
04.2023 - 07.2024
  • Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
  • Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.

Retail Worker

TJ Max
01.2023 - 04.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Warehouse Worker

Vinyl Vision
01.2022 - 12.2022
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.

Fast Food Manager

McDonald's Restaurant
06.2021 - 01.2022
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Bradshaw Mountain High School
Prescott Valley, AZ

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Appointment management
  • Payment collection
  • EMR / EHR
  • Referral verification

Interests

  • I enjoy helping others and giving back to the community
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Music
  • Backpacking and Hiking

Timeline

Medical Receptionist

Ims
07.2024 - Current

Fast Food Manager

Chick-fil-A
04.2023 - 07.2024

Retail Worker

TJ Max
01.2023 - 04.2023

Warehouse Worker

Vinyl Vision
01.2022 - 12.2022

Fast Food Manager

McDonald's Restaurant
06.2021 - 01.2022

High School Diploma -

Bradshaw Mountain High School

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Kassandra Fox