Kassandra Watzek
Anthem
Summary
Highly motivated and detail-oriented Medical Receptionist with a strong background in healthcare administration and front office operations. Proven track record of enhancing efficiency through effective patient scheduling, medical billing, and accurate records management. Skilled in electronic medical records (EMR), HIPAA compliance, and insurance documentation. Known for strong communication, time management, and problem solving abilities that contribute to smooth office workflows and improved patient satisfaction. Tech savvy and adaptable, with a solid understanding of clinical procedures and patient privacy protocols. Adept at supporting both administrative and clinical staff in fast paced medical environments while maintaining professionalism and delivering exceptional service.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Consultants in Internal Medicine
Glendale
11.2022 - 10.2023
- Streamlined patient check-in and check-out processes using E-Clinical software.
- Maintained accurate patient demographic information and verified insurance coverage.
- Managed patient scheduling and coordinated appointments for multiple physicians.
- Executed document management tasks, including faxing, scanning, and printing efficiently.
- Collected copayments and outstanding balances to uphold financial accuracy.
- Trained new reception staff on office procedures and software systems.
- Delivered exceptional customer service while ensuring HIPAA compliance.
- Collaborated with medical staff to enhance office operations and workflows.
Patient Access Representative
Abrazo Hospital
Conifer
03.2021 - 09.2021
- Conducted full patient registration upon service date while greeting customers warmly.
- Thoroughly explained hospital legal forms to ensure patient understanding of rights and responsibilities.
- Organized patient information packets by scanning protected health data for upcoming hospital services.
- Assisted patients in scheduling diagnostic procedures, ensuring clarity in appointment instructions.
- Educated patients regarding financial responsibilities through compliant liability collection methods.
- Verified insurance coverage, benefits, and eligibility according to Medicare and Medicaid standards.
- Executed registration tasks, obtained necessary authorizations, and facilitated post-discharge coordination.
- Collected various payments at discharge to ensure efficient financial transactions.
Office Manager
Watzek Plumbing
Phoenix
01.2019 - 12.2020
- Managed high volumes of incoming calls while greeting customers and scheduling services on various applications.
- Coordinated schedules among construction departments for ongoing projects and new developments.
- Led efforts in marketing, advertising, sales, revenue planning, and enhancing customer relations.
- Administered staff shift scheduling alongside weekly payroll management.
- Ensured office cleanliness to maintain a productive environment.
- Collected payments using multiple applications through phone or email interactions.
- Typed at 45 WPM while demonstrating expertise in PC, CRT, and printer functionalities.
- Exhibited strong customer service skills in fast-paced settings with effective communication abilities.
Teacher Assistant
Ms. Roxanne’s
Phoenix
01.2010 - 12.2011
- Presented lectures and led workshops aimed at advancing educational initiatives.
- Developed comprehensive course content, obtaining approval for outlines provided.
- Oversaw classroom management, promoting an environment conducive to learning.
- Administered student testing to assess academic performance and comprehension.
- Curated teaching materials to align with educational goals and enhance learning experiences.
- Engaged students through various activities that fostered participation and enjoyment in learning.
- Evaluated student progress, offering support to facilitate knowledge enhancement.
Dental Assistant
Norterra Family Dentistry
Phoenix
01.2009 - 12.2010
- Streamlined patient preparation processes for dental procedures, enhancing workflow efficiency.
- Implemented strict infection control measures through instrument sterilization and tray setup.
- Provided essential support during medical emergencies, coordinating efforts with dentists.
- Assisted dental hygienists by facilitating various procedures as needed.
- Maintained accurate patient records by documenting treatment information diligently.
- Conducted X-ray exposures and ensured proper care of X-ray equipment.
- Collected medical histories and vital signs to assist in diagnosing and treating.
- Oversaw supply ordering and inventory management, ensuring all equipment was available.
Education
Associate of Arts - Nursing
Glendale Community College
Peoria, AZ05-2027
Tradeschool - Dental Assistant
Arizona School of Dental Assisting
Scottsdale, AZ05-2009
High School Diploma -
Mountain Ridge High School
Glendale, AZ05-2008
Skills
- Care provision expertise
- Terminology proficiency
- Service and support
- Scheduling appointments
- Document oversight
- HIPAA compliance
- Administrative tasks
- Infection prevention
- Team collaboration
- Relations building
- Office procedures
- POS system use
- Typing and filing
- Letter writing
- Payment handling
- Cash oversight
- Verification processes
- Reception duties
- Documentation support
- Billing assistance
- Desk operations
- Outpatient services
- Workflow improvements
- Account oversight
- Records upkeep
- EMR/EHR usage
- Transcription tasks
- Billing and coding
Timeline
Medical Receptionist
Consultants in Internal Medicine
11.2022 - 10.2023
Patient Access Representative
Abrazo Hospital
03.2021 - 09.2021
Office Manager
Watzek Plumbing
01.2019 - 12.2020
Teacher Assistant
Ms. Roxanne’s
01.2010 - 12.2011
Dental Assistant
Norterra Family Dentistry
01.2009 - 12.2010
Associate of Arts - Nursing
Glendale Community College
Tradeschool - Dental Assistant
Arizona School of Dental Assisting
High School Diploma -
Mountain Ridge High School
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