Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Yazzie

Phoenix

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. A Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Customer Service Associate II

Arizona Public Service Co
11.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Detailed payment options and explained price, receipt and billing details to customers.

Customer Service Associate I

Arizona Public Service Co
02.2022 - 11.2024
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Developed and organized electronic files to maintain customer service-related documents.

Office Assistant

Window Depot
05.2019 - 02.2022
  • Handling incoming calls and other communications.
  • Managing filing system.
  • Recording information as needed.
  • Greeting clients and visitors as needed.
  • Updating paperwork, maintaining documents and word processing.
  • Helping organize and maintain office common areas.
  • Performing general office clerk duties and errands.
  • Maintaining supply inventory and office equipment as needed.
  • Aiding with client reception as needed.

Special Need Bus Assistant

Glendale Union High School District
10.2018 - 05.2019
  • Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
  • Responsible for the safety of the special needs children to and from school.
  • Assist them as they enter the vehicle and make sure that the child is secure in their seat.
  • Ensuring that the students are well behaving.
  • Assisting the driver.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.

Material Handler

Tuesday Morning Warehouse
05.2017 - 10.2018
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Loaded, unloaded, moved, stacked and staged product after pinpointing most effective material handling equipment for specific tasks.
  • Developed and maintained strong working knowledge of products and handling requirements.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Food Court Associate

Costco
10.2016 - 12.2016
  • Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.
  • Served customers during slow and busy hours effectively by prioritizing and communicating.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.

Barista

Dunkin' Donuts
12.2015 - 10.2016
  • Collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Described menu items to customers and suggested products based on stated preferences.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Barista

Goffee Coffee Kiosk
11.2014 - 05.2015
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Described menu items to customers and suggested products based on stated preferences.
  • Supported highest standards of conduct and service to support company reputation.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Listened to customer desires and needs to recommend optimal products.
  • Resolved customer disputes with tact and professionalism.

Education

Maricopa Community Colleges, Phoenix College
Phoenix, AZ

High School Diploma -

Metro Tech High School
Phoenix, AZ
05.2013

Cosmetology -

PROTEGE COLLEGE OF COSMETOLOGY
Phoenix, AZ
12.2012

Skills

  • Manage using CC&B (Oracle Utilities Customer care & Billings)
  • Excel spreadsheets/ Microsoft Office/ Powerpoint
  • Bilingual Spanish and English
  • Problem Resolution
  • Customer relations
  • Courteous demeanor
  • High-energy attitude
  • Adaptive team player
  • Conflict resolution
  • Basic math
  • Creative learning strategies

Timeline

Customer Service Associate II

Arizona Public Service Co
11.2024 - Current

Customer Service Associate I

Arizona Public Service Co
02.2022 - 11.2024

Office Assistant

Window Depot
05.2019 - 02.2022

Special Need Bus Assistant

Glendale Union High School District
10.2018 - 05.2019

Material Handler

Tuesday Morning Warehouse
05.2017 - 10.2018

Food Court Associate

Costco
10.2016 - 12.2016

Barista

Dunkin' Donuts
12.2015 - 10.2016

Barista

Goffee Coffee Kiosk
11.2014 - 05.2015

Maricopa Community Colleges, Phoenix College

High School Diploma -

Metro Tech High School

Cosmetology -

PROTEGE COLLEGE OF COSMETOLOGY

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Kassandra Yazzie