Kassie Villa
Kingman,AZ
Summary
Results-driven professional with expertise in pharmacy operations management, known for strong mentorship abilities and compliance adherence. Successfully implemented quality assurance protocols that improve medication dispensing accuracy and foster a high-performing team environment.
Overview
14
14
years of professional experience
Work History
Pharmacy Manager
West Kingman Pharmacy
07.2017 - Current
- Oversaw daily pharmacy operations, ensuring compliance with regulations and standards.
- Managed inventory levels, optimizing stock to reduce waste and improve service delivery.
- Supervised pharmacy staff, providing training and mentorship to enhance team performance.
- Implemented quality assurance protocols, improving accuracy in medication dispensing processes.
- Developed strategic initiatives to enhance patient care services and community outreach programs.
- Analyzed operational workflows, identifying areas for improvement and implementing efficient solutions.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
Pharmacy Technician Supervisor
West Kingman Pharmacy
11.2015 - Current
- Supervised daily pharmacy operations, ensuring compliance with regulations and quality standards.
- Trained and mentored new pharmacy technicians on procedures and customer service protocols.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated scheduling for staff to maintain efficient workflow and coverage during peak hours.
Certified Pharmacy Technician
West Kingman Pharmacy
11.2012 - Current
- Managed medication inventory, ensuring accuracy and compliance with pharmacy regulations.
- Assisted pharmacists in preparing and dispensing prescriptions with precision.
- Trained new staff on standard operating procedures and best practices in pharmacy operations.
- Implemented process improvements to enhance workflow efficiency in daily operations.
Skills
- Workflow optimization
- Pharmacy operations management
Timeline
Pharmacy Manager
West Kingman Pharmacy
07.2017 - Current
Pharmacy Technician Supervisor
West Kingman Pharmacy
11.2015 - Current
Certified Pharmacy Technician
West Kingman Pharmacy
11.2012 - Current