Kaitlin Mandell
Phoenix,AZ
Summary
Dynamic and dedicated professional with a strong work ethic and proven customer service skills, honed by years of experience with many diverse people. Expertise in cleanliness and sanitation, complemented by a commitment to quality and integrity. Recognized for enhancing customer satisfaction and maintaining high standards in food safety and product freshness.
Experienced with venipuncture and blood sample collection. Utilizes precise techniques to ensure patient comfort and accurate specimen handling. Knowledge of laboratory protocols and patient care standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deli Clerk
Krispy Krunchy Chicken
12.2024 - Current
- Cleaning and preparing chicken.
- Prepared and served deli items, ensuring adherence to food safety standards.
- Greeted customers at counter to fulfill requests and answer questions.
- Assisted customers with product selections, providing knowledgeable recommendations, and answering customer questions.
- Maintained cleanliness and organization of work areas, enhancing operational efficiency.
Custodian
Clancy Elementary School
09.2023 - 10.2024
- Maintained cleanliness and sanitation of classrooms, restrooms, and common areas, averaging 25 - 30 rooms per day.
- Operated cleaning equipment, including floor shampooers and vacuums, ensuring proper usage and safety protocols.
- Collaborated with team members to execute daily cleaning schedules efficiently and effectively.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Deli Clerk
Town Pump Incorporated
01.2022 - 08.2023
- Prepared and served deli items, including both hot and cold items.
- Monitored product freshness, discarding expired items to maintain quality standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Bakery Clerk
WinCo Foods
08.2021 - 01.2022
- Managed inventory levels, restocking shelves to ensure product availability.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Night Auditor
Elkhorn Mountain Inn
04.2018 - 04.2021
- Supervised front desk operations, ensuring exemplary customer service and efficient check-in/check-out processes.
- Trained new staff on operational procedures and software systems to enhance team performance.
- Enhanced guest satisfaction through prompt resolution of inquiries and concerns during overnight shifts.
- Balanced hotel accounts and resolved discrepancies.
- Reconciled daily financial transactions to ensure accuracy and compliance with hotel policies.
- Managed nightly audits, identifying discrepancies and implementing corrective actions for improved accuracy.
- Provided guests with morning breakfast and coffee.
Cashier
Montana City Store
04.2018 - 04.2021
- Handled cash transactions and reconciled daily sales reports to maintain accurate financial records.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty to the gas station brand.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Education
Certified Phlebotomy Technician By NHCO - Phlebotomy
Phlebotomy Training Specialists
Phoenix, AZ05-2025
High School Diploma -
Jefferson Highschool
Boulder, MT05-2017
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Problem solving
- Teamwork
- Strong work ethic
- Venipuncture
- Order of draw
- Specimen handling
- Patient care
- Butterfly needle technique
Certification
- CPT - Certified Phlebotomy Technician by the NHCO
- Basic Life Support (CPR and AED)
Timeline
Deli Clerk
Krispy Krunchy Chicken
12.2024 - Current
Custodian
Clancy Elementary School
09.2023 - 10.2024
Deli Clerk
Town Pump Incorporated
01.2022 - 08.2023
Bakery Clerk
WinCo Foods
08.2021 - 01.2022
Night Auditor
Elkhorn Mountain Inn
04.2018 - 04.2021
Cashier
Montana City Store
04.2018 - 04.2021
Certified Phlebotomy Technician By NHCO - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Jefferson Highschool
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