Kate Reynolds
Tucson
Summary
Library professional with commitment to fostering organized and user-friendly environment. Experienced in cataloging, reference services, and digital resource management. Known for collaborative spirit, adaptability, and focus on team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Victim Services Specialist
Mothers Against Drunk Driving
01.2024 - Current
- Advocates for victims' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
- Serves as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim’s needs throughout the process.
- Accompanies clients to court to clarify processes and procedures.
- Supports victims, family members and witnesses through law enforcement, healthcare and social services.
- Enhances community awareness of available resources by organizing outreach events and presentations on victim advocacy programs.
- Offers guidance on navigating complex systems by providing information about available resources and assisting with paperwork completion when necessary.
- Maintains detailed case records, ensuring accuracy and confidentiality in accordance with legal requirements and organizational policies.
- Spearheads awareness through public speaking to community outreach.
- Reduces feelings of isolation among victims by creating and moderating support groups.
- Facilitates Victim Impact Panels once a month.
- Increases customer engagement with compelling content creation and social media management.
- Develops engaging and informative social media content to promote and highlight upcoming events, ensuring accurate details, appealing visuals, and audience-friendly messaging to drive awareness and participation.
- Full-time
Housing Specialist II
City of Tucson
07.2022 - 12.2023
- Informed citizens about federal, state, and locally funded housing programs.
- Educated prospective tenants about the Section 8 housing program regarding housing quality standards, policies, rules, and regulations.
- Initiated vouchers and explained voucher program and compiled related information to assist client during their housing search better.
- Provided customer service to specialty agency caseworkers and updates them on clients on a weekly and daily basis.
- Processed upwards of 30 applications weekly along with requesting more information to complete citizen files.
- Determined eligibility by interviewing clients; assisting clients with paperwork; reviewing and analyzing income, asset, and deduction information; conducting and reviewing backgrounds, examining reports, and requesting third-party verification.
- Reviewed documentation and input data into the system to complete the eligibility process.
- Developed and maintained relationships with community organizations and agencies.
- Full-time
Outreach Case Manager
Nations Finest
06.2021 - 05.2022
- Provide Supportive Services for Veteran Families (SSVF), for homeless or at-risk-of-homelessness veterans, regaining stability in permanent housing.
- Accomplished client care by assessing treatment needs, developing, monitoring, and evaluating treatment plans and progress.
- Monitored expenses, statistics, and budgets.
- Improved staff competence by providing educational resources and learning opportunities.
- Provided assistance to clients through initial screening and eligibility process within the Guidelines of the SSVF Grant.
- Provided case management, appropriate referrals and assisted in needed services, through supportive services tracking, individual need, realistic and obtainable housing stability plans.
- Participated in local community collaboration activities, presentations for community awareness, and sought outside donations through various community fundraising events.
- Ensured database records were kept current and accurate.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Outreach Services include contact and meetings with local businesses, hospitals, and homeless shelters to coordinate efforts to end homelessness and locate Veteran families in need of assistance.
- Ordered supplies for staff and recorded any purchases.
- Collaborated with partnering agencies in Veterans Court in Yavapai County to coordinate support services and ensure comprehensive care for justice-involved veterans.
- Full-time
Library Aide
Prescott Valley Public Library
07.2020 - 06.2021
- Established professional relations with clients, staff, and donors.
- Sorted books and documents on behalf of the employer to be used in daily operations.
- Used Workflows to look up patron accounts as well as issue new cards and pay bills.
- Check-in and out items that have been damaged or need to be repaired.
- Open the library by turning on circulation desks computers and setting up computer stations.
- Answer questions about materials at the library as well as questions pertaining to patrons' accounts, Libby, and Overdrive.
- Assisted patrons with library computers, printers, and copy machines.
- Worked closely with other library employees to ensure patrons are getting quality service.
- Handled check-in and check-out process of library books and materials at the circulation desk.
- Part-time
Education
Master of Arts - Library And Information Science
University of Arizona
06.2027
Bachelor of Arts - History
University of New Mexico
Albuquerque, NM12.2019
Skills
- Skilled in office equipment and software
- Experience with Department of Economic Security Database, Kronos, and Enterprise Income Verification (EIV) Application Processes
- Case Management
- Teamwork and Collaboration
- Oral and Written Communication
- Making Community Connections
- Case File Management
- Organizing
- Time Management
- Customer support
Certification
- NARHO Certified Specialist of Eligibility and Calculation – Housing Choice Vouchers (August 2023)
- NARHO Certified Specialist of Occupancy – Housing Choice Vouchers (August 2023)
Timeline
Victim Services Specialist
Mothers Against Drunk Driving
01.2024 - Current
Housing Specialist II
City of Tucson
07.2022 - 12.2023
Outreach Case Manager
Nations Finest
06.2021 - 05.2022
Library Aide
Prescott Valley Public Library
07.2020 - 06.2021
Bachelor of Arts - History
University of New Mexico
Master of Arts - Library And Information Science
University of Arizona
ADDITIONAL INFORMATION
- April 2023 to December 2024- Target Zero Committee Chair
- July 2023 to Present- Employee Resource Group Lead
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