Katelyn Botten
2473 S Higley Rd #104-428 | Gilbert,Az
Summary
Motivated and customer-focused professional with experience in retail, food service, and e-commerce operations. Skilled in customer service, sales, visual merchandising, inventory management, and digital marketing. As an entrepreneurial business owner, successfully managed online stores, developed marketing strategies, designed products, and optimized operations to drive growth and deliver exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Business Owner
Kyomii LLC
Gilbert, AZ
07.2024 - Current
- Co-founded and manage a Partnership LLC operating a successful Etsy-based e-commerce business, maintaining a 5-star rating and earning Etsy Star Seller recognition multiple times.
- Design original digital artwork and graphics for print-on-demand products, including apparel and accessories.
- Optimize Etsy listings through keyword research and SEO best practices, increasing product visibility and contributing to multiple best-selling designs with over 100 sales each.
- Manage product fulfillment through Printify, ensuring seamless order processing, quality control, and customer satisfaction.
- Conduct market research to identify trending products and customer preferences, creating new designs with graphic design tools that align with customer demand and market trends.
- Analyze shop performance metrics and implement data-driven changes, boosting traffic and conversion rates.
Business Owner
Communicate Boutique
Gilbert, AZ
03.2022 - Current
- Founded and manage an online clothing boutique, gaining hands-on experience in entrepreneurship, e-commerce operations, and customer experience through Shopify, TikTok Shop, and in-person pop-up markets.
- Built and managed a Shopify storefront, developing an engaging online shopping experience through website design, product listings, brand presentation, and effective product merchandising.
- Utilize TikTok Shop to promote products through social media marketing, create engaging content, and drive online sales.
- Represented the brand at local pop-up markets and vendor events, providing personalized customer service, processing sales, and building lasting customer relationships.
- Process online and in-person orders, handle customer inquiries, and resolve issues promptly to ensure a positive shopping experience.
- Manage pricing, budgeting, sales analytics, and vendor relationships to support business growth and profitability.
Retail Sales Associate
Abercrombie & Fitch Kids
Scottsdale, AZ
07.2019 - 01.2020
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction at checkout.
- Maintained knowledge of current promotions and product offerings to effectively communicate with customers.
- Executed visual merchandising standards to maintain store presentation and drive sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Participated in inventory management tasks, including stock replenishment and organization on the sales floor.
Front of House Employee
Wildflower Bread
Gilbert, AZ
12.2017 - 06.2019
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Operated cash register efficiently, ensuring accurate transactions and balanced cash drawers.
- Assisted in training new employees on front of house procedures and best practices.
- Handled food safety compliance by adhering to health regulations and guidelines consistently.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Education
High School Diploma -
Basha High School
Chandler, AZ05.2017
No Degree - Public Health
Northern Arizona University
Flagstaff, AZTimeline
Business Owner
Kyomii LLC
07.2024 - Current
Business Owner
Communicate Boutique
03.2022 - Current
Retail Sales Associate
Abercrombie & Fitch Kids
07.2019 - 01.2020
Front of House Employee
Wildflower Bread
12.2017 - 06.2019
No Degree - Public Health
Northern Arizona University
High School Diploma -
Basha High School