Katelyn Castro
Florence
Summary
Reliable and hardworking employee with three years of customer service, multitasking, and time management experience. Devoted to giving every customer a positive and memorable experience. As well as creating a positive and welcoming work environment.
Overview
5
5
years of professional experience
Work History
Scale House Operator
Gila Rock Products
Superior
01.2022 - Current
- Operated scale equipment for accurate material weight measurements.
- Communicated with drivers regarding load specifications and site procedures.
- Assisted in training new operators on equipment usage and safety practices.
- Coordinated with dispatch to schedule incoming and outgoing loads efficiently.
- Greeted customers, directed haulers and answered questions accurately.
- Obtained information regarding material entering landfill to determine appropriate billing information for customers.
- Reported customer and supplier problems to management team to enable quick resolution.
- Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
- Assisted with troubleshooting technical problems related to computer systems or other equipment.
Crew Member
McDonald's
Florence
06.2020 - 12.2022
- Provided exceptional customer service in a fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas daily.
- Assisted team members during peak hours to ensure efficient operations.
- Engaged with customers to create a welcoming atmosphere for diners.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
James Madison
01-2025
Skills
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Technical troubleshooting
- Communication skills
- Organizational skills
Timeline
Scale House Operator
Gila Rock Products
01.2022 - Current
Crew Member
McDonald's
06.2020 - 12.2022
High School Diploma -
James Madison
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