Katelyn Cox
Glendale
Summary
Dedicated professional equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Respite Worker
Arion Care
01.2025 - Current
- Provided personalized care to individuals with diverse needs, ensuring comfort and safety in daily activities.
- Implemented behavior management strategies to enhance client engagement and promote positive outcomes
Teacher Assistant
The Children's Center for Neurodevelopmental Studies
02.2022 - 07.2025
- Supported students in assignment tasks, fostering academic growth and confidence.
- Taught essential daily living skills, empowering students to manage personal responsibilities.
Seasonal Sales Associate
Bath & Body Works
10.2024 - 01.2025
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Customer Service Representative/Billing
Urban Desert Pest Control
04.2021 - 02.2022
- Facilitated inbound call responses to provide prompt assistance.
- Oversaw billing procedures for consistent revenue tracking.
- Arranged schedules for pest spray services to maximize productivity.
Teacher Assistant
The children’s center
02.2019 - 04.2021
- Assisted lead teacher in implementing individualized education plans for students with neurodevelopmental disorders.
- Collaborated with multidisciplinary teams to develop and adapt instructional materials for diverse learning needs.
Customer Service Representative
Emperon Constar
11.2017 - 05.2018
- Executed inbound and outbound calls for loyalty department, ensuring prompt resolution of inquiries.
- Assisted customers with personalized discounts to improve billing satisfaction.
DSP (Direct Support Professional)
Kreider Services, Inc.
10.2016 - 04.2017
- Deliver comprehensive support to individuals with disabilities ages 18+
Caregiver
Fenix Group
04.2015 - 01.2016
- Developed and maintained trusting relationships with clients, fostering a positive caregiving environment.
- Implemented individualized care plans, adapting strategies based on client feedback and evolving needs.
DSP
Az mentor network
03.2014 - 11.2014
- Customized teaching methods to address unique needs of each individual.
Receptionist/Secretary
Rock Falls Rehabilitation
09.2012 - 05.2013
- Ensured secure disposal of sensitive information through efficient paper shredding practices.
- Directed and managed incoming calls to enhance organizational communication flow.
- Maintained accurate records by inputting data into computer systems promptly.
Education
High School Diploma -
Rock Falls Highschool
Rock Falls, ILSkills
- Caregiving and support services
- Strong communication skills
- Customer service and support
- Call center operations
- Microsoft Office proficiency
- Early childhood education
- Front desk coordination
- Sales strategies
- Team collaboration
- Problem-solving skills
- Time management
Certification
- CPR Certification
- Active Driver's license
- First Aid Certification
Timeline
Respite Worker
Arion Care
01.2025 - Current
Seasonal Sales Associate
Bath & Body Works
10.2024 - 01.2025
Teacher Assistant
The Children's Center for Neurodevelopmental Studies
02.2022 - 07.2025
Customer Service Representative/Billing
Urban Desert Pest Control
04.2021 - 02.2022
Teacher Assistant
The children’s center
02.2019 - 04.2021
Customer Service Representative
Emperon Constar
11.2017 - 05.2018
DSP (Direct Support Professional)
Kreider Services, Inc.
10.2016 - 04.2017
Caregiver
Fenix Group
04.2015 - 01.2016
DSP
Az mentor network
03.2014 - 11.2014
Receptionist/Secretary
Rock Falls Rehabilitation
09.2012 - 05.2013
High School Diploma -
Rock Falls Highschool