Katelyn De La Riva
Mesa
Summary
Organized, detail-oriented Case Manager with over four years of experience in case management and two years in monitoring developmental milestones. Expertise in managing priorities in fast-paced environments and collaborating with multidisciplinary teams. Strong in communication, problem-solving, and maintaining accurate records while handling sensitive information discreetly. Committed to delivering high-quality support efficiently and professionally.
Overview
1
1
Certification
4
4
years of professional experience
Work History
High Needs Case Manager
Horizon Health and Wellness
Apache Junction
11.2023 - Current
- Provided crisis intervention and facilitated conflict resolution in high-pressure situations to stabilize clients.
- Conducted assessments to identify appropriate services and tracked client progress for tailored support.
- Advocated for client needs with healthcare professionals and community entities to ensure access to essential resources.
- Worked alongside multidisciplinary teams to meet comprehensive client needs.
- Guided clients on resources and coping techniques for enhanced results.
- Communicated regularly with family members about their child's treatment progress.
- Kept detailed records of case management activities per agency regulations and policies.
Targeted Case Manager
Arizona Children's Association
Chandler
03.2022 - 11.2023
- Established trusting relationships with clients to support their engagement and well-being.
- Collaborated with psychiatrists, psychologists, primary care physicians, and school personnel to address client needs.
- Monitored client progress towards goals through regular in-person and phone check-ins to ensure accountability and support.
- Participated in team decision meetings for child welfare cases to collaboratively address family needs and improve service delivery.
- Maintained accurate documentation of all client interactions within mandated timelines.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ12-2022
Skills
- Records management
- Documentation management
- HIPAA compliance
- CPR and AED certification
- Technical proficiency
- Organization and multitasking
- Effective communication
- Professional boundaries
Certification
- LivingWorks ASIST - Horizon Health and Wellness - Issued August 2024
- Counseling on Access to Lethal Means - Zero Suicide Institute - Issued May 2026
- CPR AED Basic First Aid - Second Chance Specialists LLC - Issued March 2026
Timeline
High Needs Case Manager
Horizon Health and Wellness
11.2023 - Current
Targeted Case Manager
Arizona Children's Association
03.2022 - 11.2023
Bachelor of Science - Psychology
Arizona State University