Katelyn Hunter
Phoenix
Summary
Friendly and energetic worker with solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include learning quickly, working independently, and following protocol.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Optima Kierland Apartments
09.2022 - Current
- Successfully managed leasing activities for a luxury apartment complex, consistently meeting or exceeding monthly leasing targets and occupancy goals.
- Conducted property tours for prospective tenants, established rapport, highlighting key features and amenities to tailor to their specific needs and preferences to effectively close leases.
- Developed and maintained positive relationships with current and prospective residents, addressing inquiries and concerns promptly and professionally.
- Implemented creative marketing strategies to attract new tenants, including social media campaigns and community events.
- Collaborated with property management team to ensure smooth tenant move-ins and resolve any leasing-related issues.
- Maintained accurate records of leasing activities and application paperwork using property management software
- Participated in training sessions to stay updated on leasing best practices and market trends.
- Administered weekly market surveys to assess rental trends and competitor offerings.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Performed background, income and credit checks as part of screening process of prospective tenants.
Sales Associate/Coach
Mayweather Boxing And Fitness
04.2022 - 07.2022
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Provided information on company offerings to promote products and services to customers.
- Assisted new and current clients with choosing appropriate class packages and additional equipment needed for class based on personal goals and other outside factors
- Contacted new leads and scheduled potential clients for their first session
Head Coach
Orangetheory Fitness
01.2021 - 04.2022
- Conducted on-site seminars and workshops to generate interest in new club activities.
- Oversaw the rest of the coaching staff to ensure each coach was delivering the same product to the same standards.
- Determined the coaching and class schedule based off of consumer demand.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Led 21+ HIIT style classes every week
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Sales Associate
Orangetheory Fitness
08.2017 - 01.2021
- Answered incoming telephone calls with professionalism to provide information about services, store hours, policies and promotions.
- Assisted members with product selection, sales, and returns. Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and company policies.
- Contributed to team objectives by exceeding sales goals and customer satisfaction ratings.
- Met incoming potential members and provided immediate assistance, providing expert product/service information.
- Contacted existing and potential new members via phone to provide information, offer promotions and assistance.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Worked flexible schedule to accommodate changing customer levels.
- Assisted in creating advertisement for the business.
Education
No Degree -
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
South Lyon East High School
South Lyon, MI05.2014
Skills
- Ability to multitask and prioritize effectively
- Very experienced in cultivating meaningful rapport and establishing trust with diverse clientele
- Exceptionally well-organized
- Strong written and verbal communication skills
- Proficient in property management software: Yardi and Knock
- Microsoft Office
- Schedule Coordination
- Attention to Detail
- 5 years of customer service experience
- Creativity and Flexibility
Timeline
Leasing Agent
Optima Kierland Apartments
09.2022 - Current
Sales Associate/Coach
Mayweather Boxing And Fitness
04.2022 - 07.2022
Head Coach
Orangetheory Fitness
01.2021 - 04.2022
Sales Associate
Orangetheory Fitness
08.2017 - 01.2021
No Degree -
Washtenaw Community College
High School Diploma -
South Lyon East High School
Similar Profiles
Inndiah JohnsonInndiah Johnson
Resident Coordinator at Optima Kierland ApartmentsResident Coordinator at Optima Kierland Apartments
Lamacy LindleyLamacy Lindley
Maintenance Manager at Optima KierlandMaintenance Manager at Optima Kierland
Ankush CHAUHANAnkush CHAUHAN
Subject Matter Expert at Optima Technology (Payroll on Optima Technology (Payroll on Proziod Analytics) Analytics)Subject Matter Expert at Optima Technology (Payroll on Optima Technology (Payroll on Proziod Analytics) Analytics)
Christian Ortiz TerrazasChristian Ortiz Terrazas
Warehouse Worker at Fed Ex GroundWarehouse Worker at Fed Ex Ground
Lakshmi LUCHMUNLakshmi LUCHMUN
HRS Learning Administrator (LMS Expert) at AllianzHRS Learning Administrator (LMS Expert) at Allianz