Katelyn Lahti
Buckeye,AZ
Summary
Developed strong leadership and organizational skills in fast-paced, customer-oriented environment. Adept at managing teams, optimizing processes, and resolving conflicts efficiently. Looking to transition into new field, leveraging these transferrable skills to drive success and innovation.
Overview
1
1
year of professional experience
Work History
Pet Center Manager
Livano Avondale
12.2024 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Responsible for all community outreach and marketing efforts to promote and build good relationships and ensure growth of the business.
Lead Veterinary Technician
Sun City West Animal Hospital
12.2023 - 12.2024
- Managed adjoining veterinary supply shop that sold medications, animal food, and pet equipment.
- Coordinated with external laboratories for prompt and accurate diagnostic test results, aiding veterinarians in determining the best course of treatment.
- Implemented thorough sanitation protocols to reduce the risk of infection and promote overall clinic hygiene standards.
- Assisted 5 veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
Education
Associates Program - Medical Assisting
ITT Technical Institute
Phoenix, AZ06.2016
Skills
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Schedule management
- Customer retention
- Quality assurance
- Change management
Timeline
Pet Center Manager
Livano Avondale
12.2024 - Current
Lead Veterinary Technician
Sun City West Animal Hospital
12.2023 - 12.2024
Associates Program - Medical Assisting
ITT Technical Institute
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