Katelyn Lahti
Buckeye,AZ
Summary
Developed strong leadership and organizational skills in fast-paced, customer-oriented environment. Adept at managing teams, optimizing processes, and resolving conflicts efficiently. Looking to transition into new field, leveraging these transferrable skills to drive success and innovation.
Overview
1
1
year of professional experience
Work History
Pet Center Manager
Livano Avondale
Avondale, AZ
12.2024 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Responsible for all community outreach and marketing efforts to promote and build good relationships and ensure growth of the business.
Lead Veterinary Technician
Sun City West Animal Hospital
Sun City West, AZ
12.2023 - 12.2024
- Managed adjoining veterinary supply shop that sold medications, animal food, and pet equipment.
- Coordinated with external laboratories for prompt and accurate diagnostic test results, aiding veterinarians in determining the best course of treatment.
- Implemented thorough sanitation protocols to reduce the risk of infection and promote overall clinic hygiene standards.
- Assisted 5 veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
Education
Associates Program - Medical Assisting
ITT Technical Institute
Phoenix, AZ06.2016
Skills
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Schedule management
- Customer retention
- Quality assurance
- Change management
Timeline
Pet Center Manager
Livano Avondale
12.2024 - Current
Lead Veterinary Technician
Sun City West Animal Hospital
12.2023 - 12.2024
Associates Program - Medical Assisting
ITT Technical Institute