KATELYN NICOLDS
Mesa
Summary
Dental professional with over 5 years of experience in dental assisting and insurance coordination. Experienced in chairside assisting, dental radiography, and infection control, as well as insurance verification, claim submission, and pre-authorizations. Strong understanding of treatment plans and patient benefits. Organized, detail-oriented, and able to work efficiently with both clinical and administrative teams to support smooth office operations and positive patient experiences.
Overview
7
7
years of professional experience
Work History
Insurance Coordinator
Snow Family Dentistry
Mesa
11.2025 - Current
- Verified patient dental insurance coverage and benefits, ensuring accurate billing and reducing claim denials.
- Coordinated with dental providers to obtain necessary documentation, streamlining the verification process and improving workflow efficiency.
- Utilized dental software systems to manage patient information and insurance data, facilitating timely approvals and patient communication.
- Trained new staff on insurance verification protocols, fostering a knowledgeable team and maintaining high accuracy standards.
Insurance Coordinator
Wolff Dental
Queen Creek
09.2025 - 11.2025
- Verified patient dental insurance coverage and benefits, ensuring accurate billing and reducing claim denials.
- Coordinated with dental providers to obtain necessary documentation, streamlining the verification process and improving workflow efficiency.
- Utilized dental software systems to manage patient information and insurance data, facilitating timely approvals and patient communication.
- Trained new staff on insurance verification protocols, fostering a knowledgeable team and maintaining high accuracy standards.
- Monitored changes in insurance policies and regulations, ensuring the practice remained compliant and informed on
- Monitored changes in insurance policies and regulations, ensuring the practice remained compliant and informed on industry updates.
Dental Assistant
Mountain Vista Dental Care
San Tan Valley
06.2022 - 09.2024
- Checked in 200+ patients weekly, ensuring smooth and professional front desk operations
- Managed appointments to enhance provider schedule efficiency and patient satisfaction
- Verified insurance and processed claims, minimizing billing errors
- Maintained accurate patient records using Dentrix software
- Handled patient inquiries and coordinated treatment plans effectively
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties including assisting with general, endo and oral surgery
- Sterilized rooms and prepped equipment and instruments for 10-15 procedures daily
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Documented patient dental health information, medical history and vital signs for future reference
- Performed general chair-side duties to assist with various procedures, including general and pediatric dentistry
- Educated patients by giving oral hygiene, plaque control and postoperative instructions
Dental Assistant
Davis Pediatric Dentistry
Tucson
08.2021 - 06.2022
- Sterilized rooms and prepped equipment and instruments for 15-20 procedures daily
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery
- Educated patients by giving oral hygiene, plaque control and postoperative instructions
Dental Assistant
PMS
Reserve
02.2020 - 07.2021
Cosmetologist
Images Salon And Day Spa
Thatcher
04.2019 - 08.2019
- Suggested treatments and styles to suit customers' appearance and desired look
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Assisted in scheduling 10-15 client appointments per day. Update and maintain customer information records, such as beauty services provided
Education
Cosmetology Certificate Coursework -
Eastern Arizona Academy of Cosmetology
Safford, AZSkills
- Insurance verification
- Compliance monitoring
- Data entry
- Dental Radiography
- Communication
- Patient Care
- Patient Education
- Four-handed Dentistry
- Sterilization
- Multitasking
- Computer Skills
- Infection Control
- Phone skills
- Equipment Operation
- Documentation
- Electronic Charting
Timeline
Insurance Coordinator
Snow Family Dentistry
11.2025 - Current
Insurance Coordinator
Wolff Dental
09.2025 - 11.2025
Dental Assistant
Mountain Vista Dental Care
06.2022 - 09.2024
Dental Assistant
Davis Pediatric Dentistry
08.2021 - 06.2022
Dental Assistant
PMS
02.2020 - 07.2021
Cosmetologist
Images Salon And Day Spa
04.2019 - 08.2019
Cosmetology Certificate Coursework -
Eastern Arizona Academy of Cosmetology