Katelynn Rios
Gilbert
Summary
Enthusiastic and hardworking Stylist motivated to learn new techniques. Knowledgeable about current trends, hair care and styling techniques.
Possesses versatile skills in customer service, multitasking, and time management abilities. Recognized for adaptability and proactive approach in delivering effective solutions. Brings fresh perspective and strong commitment to quality and success and devoted to giving every guest a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Eureka! Restaurants
02.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Labeled containers with dates and names of foods being stored in the refrigerator and freezer.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Poured wine, beer and cocktails for patrons.
Server/Bartender
Ojos Locos Sports Cantina
08.2022 - 02.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Effectively multitasked within fast-paced environment.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
Ojos Locos Sports Cantina
04.2022 - 08.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Team Associate/Team Leader Manager
Walmart
06.2020 - 06.2022
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Assisted in the development of team strategies and goals.
- Coordinated with other departments to ensure timely delivery
- Prepared periodic reports on performance metrics for upper-level management review.
- Trained new team members using approved training materials and information.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Sandwich Artist
SUBWAY®Restaurants
06.2018 - 07.2019
- Completed opening, closing and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Education
Cosmetology Education
Aveda Institute
Tempe, AZ09-2024
High School Diploma -
Santa Fe High School
Santa Fe, NM05-2020
Skills
- Exceptional Customer Service
- Positive and Professional
- Customer Relations
- Friendly, Positive Attitude
- Dependable and Responsible
- Suggestive Selling
- Point of Sale (POS) System Operations
- High-Volume bar
Certification
- Licensed Cosmetologist: January 2025- Currently
Timeline
Bartender
Eureka! Restaurants
02.2024 - Current
Server/Bartender
Ojos Locos Sports Cantina
08.2022 - 02.2024
Server
Ojos Locos Sports Cantina
04.2022 - 08.2022
Team Associate/Team Leader Manager
Walmart
06.2020 - 06.2022
Sandwich Artist
SUBWAY®Restaurants
06.2018 - 07.2019
High School Diploma -
Santa Fe High School
Cosmetology Education
Aveda Institute
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