Katherine Edens
Casa Grande,Az
Summary
Dynamic Front Desk Administrator with proven expertise in customer service and problem-solving, honed at NANA Management Services, NMS. Excelled in creating welcoming environments and efficiently managing confidential information. Proficient in Microsoft Office and billeting programs PSTS and Trobexis, ensuring top-notch client satisfaction and operational efficiency.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
7
7
years of professional experience
Work History
Front Desk Administrator
NANA Management Services, NMS
02.2018 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Monitored front areas so that questions could be promptly addressed.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Strong verbal and Written Communication Skills.
- Safety first in every aspect is of utmost concern.
- Complies with all guidelines, policies and procedures.
Education
Associate of Applied Science - Medical Assistant
Career Academy
Anchorage, AK05-2000
High School Diploma -
Palmer High School
Palmer, AK05-1996
Skills
- Word processing
- Problem-solving skills
- Customer service focus
- Listening skills
- Excel, Power point, and Word proficient
- Billeting programs PSTS and Trobexis proficient
Timeline
Front Desk Administrator
NANA Management Services, NMS
02.2018 - Current
Associate of Applied Science - Medical Assistant
Career Academy
High School Diploma -
Palmer High School
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