Katherine Herrera
Tucson
Summary
Dynamic HR professional with extensive experience at Federal Express Corporation, excelling in recruitment coordination and employee relations. Proven ability to analyze policies and enhance onboarding processes, ensuring compliance and efficiency. Recognized for strong attention to detail and effective communication, fostering a collaborative work environment that boosts employee morale. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Sr Operations Admin – HR
Federal Express Corporation
Tucson
06.2022 - Current
- Recruit and onboard new employees.
- Oversee Day 1 orientation for new hires, and validate that all pertinent documents receive signatures.
- Facilitate resolution of employee complaints or concerns, prioritizing timely responses
- Analyze and consolidate alterations in all policies, aiding managers in grasping modifications.
- Handle phone communications and support employees with account setup processes.
- Administer confidential information to facilitate correct processing and protected storage.
- Enable employees to monitor tasks associated with upcoming training.
- Execute prompt processing of employee terminations.
- Organize events designed to enhance employee morale.
Part-Time Package Handler
Federal Express Corporation
Tucson
11.2021 - 06.2022
- Transfer packages securely from the trailer to the conveyor belt in an efficient manner.
- Review labels and allocate packages to ensure correct routing on specified conveyor belt.
- Supported setup of conveyor belts for optimal start time.
- Contributed to cleanup initiatives.
- Notified appropriate employees regarding damaged package requiring additional attention.
- Participated in safety meetings and communicated unsafe working conditions immediately.
Traffic Manager
iHeartMedia
Tucson
01.2015 - 01.2021
- Facilitate collaboration among team members for efficient management of radio commercial air time scheduling.
- Validate and integrate purchase order details, alongside the production schedule, for correctness.
- Compile reports preventing schedule overlaps while escalating issues to local, regional, and national sales teams or traffic managers.
- Maintained flexibility for last-minute changes requiring attention.
- Produced documentation confirming commercials aired.
Receptionist
iHeartMedia
Tucson
01.2012 - 01.2015
- Managed high-volume phone inquiries in a corporate environment.
- Engaged and facilitated assistance for clients and customers while maintaining a positive demeanor.
- Supported co-workers by providing the necessary assistance.
- Monitored inventory levels, restocked supplies, and placed orders for new materials.
- Coordinated trade requests, maintained filing systems, and executed client payment transactions for business office efficiency.
- Provided coffee and water to clients during wait times.
- Upheld cleanliness standards in the lobby and office environments.
Board Operator
iHeartMedia
Tucson
01.2010 - 01.2013
- Produced engaging live, on-air shows.
- Administered hardware system diagnostics in preparation for, and following, the show.
- Configured audio equipment to ensure precise output.
- Managed commercial play alongside a live on-air program.
- Evaluate air calls prior to integrating callers over air.
- Manage and filter phone calls for broadcast.
- Uphold studio hygiene by performing routine cleaning and maintenance tasks.
- Prepare and serve coffee for on-air hosts and guests.
Summer/Temp hire
AMARG
Tucson
01.2010 - 01.2012
- Coordinated plane inventory by assessing boxes, confirming item details, and validating serial number accuracy against the manifest.
- Supported I.T. Department by conducting a comprehensive inventory of computers and associated parts around the base. Facilitated the packing of outdated computers to ensure readiness for shipment.
- Supported inventory warehouse management by ensuring accurate item location and quantity verification against manifest
- Enhance clerical efficiency by restructuring files and updating labels
Education
Associates Degree - Communications/Liberal Arts
Pima Community College
Tucson, AZ01.2011
High School -
Pueblo Magnet High School
Tucson, AZ01.2008
Skills
- Recruitment coordination
- Onboarding processes
- Policy analysis
- Confidential information management
- Employee relations
- HR administration
- 60 WPM
- Attention to detail
- Time management
- Adaptability
- Active listening
- Dependable and responsible
- Teamwork and collaboration
- Organization
- Good Telephone Etiquette
- Customer relations
- Planning
- Event organization
- Problem solving
Awards
- Bravo Zulu Award, 04/01/2025, Federal Express Corporation
- Corporate Culture Values Award, 01/01/22, Federal Express Corporation
- Package Handler of the Month, 01/01/22, Federal Express Corporation
- Employee of the Month, 01/01/18, iHeartMedia
- Team of the Month, 01/01/18, iHeartMedia
- Employee of the Month, 01/01/17, iHeartMedia
- Team of the Month, 01/01/17, iHeartMedia
- Employee of the Month, 01/01/16, iHeartMedia
Timeline
Sr Operations Admin – HR
Federal Express Corporation
06.2022 - Current
Part-Time Package Handler
Federal Express Corporation
11.2021 - 06.2022
Traffic Manager
iHeartMedia
01.2015 - 01.2021
Receptionist
iHeartMedia
01.2012 - 01.2015
Board Operator
iHeartMedia
01.2010 - 01.2013
Summer/Temp hire
AMARG
01.2010 - 01.2012
Associates Degree - Communications/Liberal Arts
Pima Community College
High School -
Pueblo Magnet High School