Katherine Pena
Phoenix
Summary
Results-driven professional with a proven track record in customer service, inventory control, and team management. Committed to enhancing operational efficiency and fostering a collaborative environment to drive sales and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
DD's Discount
Phoenix, AZ
09.2021 - Current
- Assisted in daily operations, ensuring efficient store functionality and optimal customer service experiences.
- Implemented inventory management strategies to maintain stock levels and minimize shrinkage.
- Trained and mentored new employees, fostering a collaborative team environment and enhancing performance.
- Analyzed sales trends to develop promotional strategies that increased customer engagement and sales volume.
- Coordinated scheduling for staff, optimizing coverage during peak hours to enhance operational efficiency.
- Resolved customer complaints promptly, improving satisfaction rates and strengthening brand loyalty.
Warehouse Logistics Supervisor
Target Logistics
Long Beach, CA
07.2020 - 08.2021
- Oversaw daily warehouse operations, ensuring compliance with safety protocols and operational standards.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Trained new staff on logistics procedures, enhancing team efficiency and productivity.
- Implemented process improvements that streamlined workflows and increased order fulfillment accuracy.
- Utilized warehouse management systems to track shipments and manage supply chain logistics effectively.
Team Leader
SUBWAY®Restaurants
Long Beach, CA
07.2017 - 03.2020
- Led team in delivering exceptional customer service, ensuring positive dining experiences.
- Trained and mentored new staff on operational procedures and food safety standards.
- Oversaw daily operations, optimizing workflow efficiency and maintaining quality control.
- Implemented inventory management protocols to reduce waste and improve stock accuracy.
- Developed training materials to enhance employee performance and service consistency.
Education
High School Diploma -
College Bridge Academy
Compton, CASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Employee scheduling
- Team management
- Sales techniques
- Records management
- Microsoft Office Suite
- Business development
Languages
Spanish
Full Professional
Timeline
Assistant Store Manager
DD's Discount
09.2021 - Current
Warehouse Logistics Supervisor
Target Logistics
07.2020 - 08.2021
Team Leader
SUBWAY®Restaurants
07.2017 - 03.2020
High School Diploma -
College Bridge Academy