Katherine Rangel
Peoria
Summary
Experienced administrative professional with a proven track record in healthcare settings. Demonstrated expertise in efficiently managing patient records, coordinating schedules, and ensuring seamless office operations. Collaborative team player dedicated to achieving results and adept at adapting to evolving needs. Recognized for exceptional communication skills, meticulous attention to detail, and handling confidential information with utmost discretion.
Overview
12
12
years of professional experience
Work History
Medical Administrative Assistant
Mayo Clinic
08.2023 - Current
- Scheduling, coordination, and follow-up tasks for meetings, events, and professional travel
- Facilitate communication between patients and medical staff
- Support physician, nurses, and liaisons in providing accurate and organized care
- Organizational and multitasking skills by handling phone calls, emails, in person requests, and work chat requests simultaneously
- Responsible for confirming, canceling, and rescheduling appointments
- Produce and distribute correspondence memos, letters, faxes, and forms
- Empathy and compassion to give support to patients
- Understanding of law and ethics pertaining to medical practices
- Wellness leader for colleagues to turn to
Desk Operations Specialist
Mayo Clinic Hospital Arizona
01.2022 - 08.2023
- A member on training committee
- Wellness champion leader of the team
- Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals
- Coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, prearranging patients, completing pre-examination record information, managing the flow of patient materials
- Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications
- Able to navigate through multiple electronic applications, such as EPIC and devices/medical equipment, including iPad, Text Reminder Notifications, and vital signs machine
Driver Associate
Amazon
01.2021 - 01.2022
- Transporting and delivering goods and/or items to clients or business in a safe, timely manner
- Follow strict time management schedule upon arriving to work and meeting hourly delivery quota
- Helping with the loading and unloading of materials from the delivery vehicle
- Safely drive and perform safety inspections on company vehicle; follow all local & state laws, and road/driving regulations.
- Support the team in daily work requirements including participation in rescue calls when other team members need assistance with their routes
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Technical Customer Service Representative
Ring
07.2019 - 10.2019
- Critical thinker, creative problem-solver and a multitasker in a fast-paced environment
- Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
- Managed high call volume while maintaining a professional demeanor, ensuring a positive customer experience at all times.
Youth Care Worker II
A New Leaf
04.2018 - 03.2019
- Document (verbal/written) and submit significant and routine paperwork such as progress notes, statistics reports, daily activities, upcoming events, special concerns, varied incident reports, etc., as required by the program and submit to appropriate personnel
- Maintain standards of confidentiality and professionalism at all times, including verbal and written client/family information
- Observe all ethical principles and standards of profession and assume and carry out clinical and administrative functions consistent with local, state, and federal laws and regulations
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Server/Cashier
Barro's Pizza
01.2016 - 04.2018
Sales Associate
TJ Maxx
05.2013 - 01.2017
- Sales Associate, cashiering, organizing, cleaning, prevent theft, assist customers, ticket merchandise, answering phones
Server/Cashier
Barro's Pizza
10.2012 - 11.2013
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
Masters - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZBachelors - Psychology
Arizona State University
Glendale, AZ12.2019
Associates - undefined
Glendale Community College
Glendale, AZ12.2015
Diploma - undefined
Sunrise Mountain High School
Peoria, AZ05.2013
Skills
- Creativity
- Fast learner
- Technical Support
- Time Management
- Microsoft Office
- Microsoft Excel
- Leadership
- Medical Records
- Phone Etiquette
- Empathetic
- Patient care and confidentiality
- Medical records management
- Attention to detail
- Multitasking and organization
- Meeting planning
- Office administration
- Calendar management
- Tech-Savvy
- Collaborative teamwork
- Strong communication
Accomplishments
- Experienced in training and mentoring new hires, I have successfully guided individuals through the onboarding process, equipping them with the necessary skills and knowledge to excel in their roles.
Timeline
Medical Administrative Assistant
Mayo Clinic
08.2023 - Current
Desk Operations Specialist
Mayo Clinic Hospital Arizona
01.2022 - 08.2023
Driver Associate
Amazon
01.2021 - 01.2022
Technical Customer Service Representative
Ring
07.2019 - 10.2019
Youth Care Worker II
A New Leaf
04.2018 - 03.2019
Server/Cashier
Barro's Pizza
01.2016 - 04.2018
Sales Associate
TJ Maxx
05.2013 - 01.2017
Server/Cashier
Barro's Pizza
10.2012 - 11.2013
Bachelors - Psychology
Arizona State University
Associates - undefined
Glendale Community College
Diploma - undefined
Sunrise Mountain High School
Masters - Clinical Mental Health Counseling
Grand Canyon University
Similar Profiles
Sai Inesh NallamothuSai Inesh Nallamothu
Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology
Yadira MartinezYadira Martinez
Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry
Lori A. HosekLori A. Hosek
RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic
Madison ParkerMadison Parker
Patient Care Technician at Mayo ClinicPatient Care Technician at Mayo Clinic
Jenna ThomasJenna Thomas
Nuclear Machinist Mate at U.S. Navy Active DutyNuclear Machinist Mate at U.S. Navy Active Duty