Katherine Rivera-Reyes
Tucson
Summary
Dynamic Human Resources Business Partner with a proven track record at Home Goods Distribution Center, excelling in talent management and employee engagement. Skilled in developing HR policies that enhance workforce diversity and retention. Adept at building relationships and fostering a culture of inclusion, driving strategic growth through effective communication and analytical thinking.
Overview
22
22
years of professional experience
Work History
Human Resources Business Partner I
Home Goods Distribution Center
Tucson
2023.10 - Current
- Being actively involved with many areas of HR, including talent management, labor relations/union, associate relations, risk management
- Partner with senior leadership to develop and implement effective HR policies and practices that will support the strategic growth of a business and championing a culture of inclusion and diversity and adhering to TJX’s leadership competencies and cultural factors
- Build solid relationships and get to know associates on a personal level by walking the floor and being hands-on with the team
- Participate in the continual development of HR programs, such as recruiting retention, compensation, benefits, and Learning & Development
Accuracy Control Supervisor
Home Goods Distribution Center
Tucson
2020.01 - 2023.09
- Ensuring inventory and process integrity throughout operational functions via supervision of associates who complete daily quality and accuracy audits
- Working closely with merchandise controllers and levels of management by communicating audit findings to ensure the highest level of customer service to internal and external partners
- Supervise warehouse associates regarding daily production performance within the distribution center’s departments (receiving, layup, selection, shipping)
- Foster and reinforce a positive, collaborative environment that respects and values diversity
- Establish and maintain collaborative relationships across all levels of departments to implement strategic solutions
- Develop and motivate warehouse associates, resolves associate relations issues and provides a positive working atmosphere
- Conducts performance appraisals and monitors progress of associates
- Meet or exceed volume and department productivity goals
- Review and analyze KPIs reports in a timely manner to ensure meaningful data is reported internally and externally
Merchandise Controller
Home Goods Distribution Center
Tucson
2018.04 - 2019.12
- Ensuring vendor compliance and that merchandise sent to stores meets our criteria of Brand, Quality, and Price
- Shipping acceptable goods to maximize sales, reduce shrink, and continue to build a reputation of a sophisticated world class off-price company
Accuracy Control Technician
Home Goods Distribution Center
Tucson
2017.09 - 2018.03
- Ensuring quality by improving accuracy and increasing efficiency
- Able to meet and exceed performance goals with limited supervision
- Maintaining flexibility with ever changing demands and priorities
- Always able to communicate effectively with management to work towards meeting department expectations
- Ensuring consistent reporting of the DC's accuracy numbers while identifying associates in need of re-training
- Experienced in Lay Up which translates directly to effectiveness in the role of Accuracy Control Tech with the DC
Lay Up Technician
Home Goods Distribution Center
Tucson
2017.01 - 2017.09
- Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
- Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations
- Complete reports by entering required information
Support Supervisor
Target
Tucson
2014.06 - 2017.01
- I supervised the daily operations of assigned department at the warehouse
- Led and coordinated team members activities, evaluated operating methods and procedures for improvements and quality control
- Provided ways to achieve desired results in the areas of accuracy, productivity, service, cost effectiveness and growth and development of team members
- Managed a safe workplace by advocating safety training and accident preparedness
Bakery Clerk
Fry’s Food & Drugs
Tucson
2008.01 - 2009.01
- I worked at the Bakery Department, preparing, baking, packaging, pricing, and merchandising cakes, pies, rolls, muffins, breads and other baked goods
- I informed customers about our bakery products and services and often ask customers to try samples of bakery products as a way to increase sales
- I worked with equipment like ovens, proofers and frequently use store intercoms to announce promotions and weekly specials
Medical Secretary
Dr. Richard Giles Office
Ponce
2003.01 - 2005.01
- I supported physician staff by representing physicians; screening and sorting mail, documents, and telephone calls; scheduling patient appointments and arranging referrals; billing patients and third-party, payers; controlling accounts receivables; transcribing dictation; preparing medical reports, patient histories, operative notes, manuscripts, and correspondence; maintaining office files and patient records
Education
High School Diploma -
Thomas Armstrong Toro
Ponce, PR1999-05
Some College (No Degree) - Billing And Coding
Puerto Rico Medical Institute
Ponce, PRSome College (No Degree) - English-as-a-Second-Language Education
Pima Community College
Tucson, AZSkills
- Labor relations
- Employee training
- HR policy development
- Risk management
- Talent management
- Performance management
- Team building
- Diversity initiatives
- Effective communication
- Analytical thinking
- Conflict resolution
- Relationship building
- Data-driven decision making
- Diversity and inclusion
- Talent management strategy
- Coaching leadership
- Workforce diversity
- Employee retention
- HR policies development
- Onboarding programs
- Work culture enhancement
- Employee engagement
- Employee relations
- Grievance handling
- Legal compliance
- Attention to detail
- HR reporting
- Self motivation
- Leadership training and development
Languages
Spanish
Full Professional
English
Professional
Timeline
Human Resources Business Partner I
Home Goods Distribution Center
2023.10 - Current
Accuracy Control Supervisor
Home Goods Distribution Center
2020.01 - 2023.09
Merchandise Controller
Home Goods Distribution Center
2018.04 - 2019.12
Accuracy Control Technician
Home Goods Distribution Center
2017.09 - 2018.03
Lay Up Technician
Home Goods Distribution Center
2017.01 - 2017.09
Support Supervisor
Target
2014.06 - 2017.01
Bakery Clerk
Fry’s Food & Drugs
2008.01 - 2009.01
Medical Secretary
Dr. Richard Giles Office
2003.01 - 2005.01
High School Diploma -
Thomas Armstrong Toro
Some College (No Degree) - Billing And Coding
Puerto Rico Medical Institute
Some College (No Degree) - English-as-a-Second-Language Education
Pima Community College