Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
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Isaac Peña

Phoenix

Summary

Professional with strong background in customer service and office administration, ready to excel in front-facing role. Adept at handling inquiries, managing schedules, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and maintaining welcoming environment.

Overview

7
7
years of professional experience

Work History

Front Desk Assistant

Planet Fitness
03.2025 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

Front desk / Coach

EOS Fitness, Phoenix
01.2024 - 02.2025
  • Helping create a welcoming, smooth-running environment
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Assisted sales department in generating leads by collecting potential client information during guest interactions at the front desk.
  • Ensured accurate record-keeping of guest information through diligent use of property management software systems.

Cultivation Technician

Nature’s Wonder, Phoenix
03.2023 - 09.2023
  • Participated in ongoing training to expand knowledge base on cannabis strains, genetics, breeding programs, and overall product quality standards.
  • Ensured regulatory compliance by maintaining accurate records of cultivation activities and adhering to state guidelines.

Budtender

Nirvana Center, West Phoenix
10.2021 - 12.2022
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Checked guests' photo identification for validity and age requirements.

Warehouse Jobs
01.2019 - 11.2021
  • Worked in several warehouses such as : Kohls, Amazon, Target, FedEx, Bath and Body Works.

Education

High School Diploma -

Eastbrook High
Marion, IN

Skills

  • Cash handling
  • Salesman
  • Excellent communication
  • Problem-solving skills
  • Hospitality services
  • Time management

LANGUAGES

English

Awards

Top Budtender for $78,000 off of a 1,081 transactions March 2021, Top Sales in STIIIZY, Abstrakt, Dr. Zodiak, Employee of the month

Timeline

Front Desk Assistant

Planet Fitness
03.2025 - Current

Front desk / Coach

EOS Fitness, Phoenix
01.2024 - 02.2025

Cultivation Technician

Nature’s Wonder, Phoenix
03.2023 - 09.2023

Budtender

Nirvana Center, West Phoenix
10.2021 - 12.2022

Warehouse Jobs
01.2019 - 11.2021

High School Diploma -

Eastbrook High

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Isaac Peña