Kathleen Clayton
Wickenburg
Summary
Guest-focused customer service professional with extensive experience in hospitality, front-facing roles, and fast-paced environments. Known for delivering exceptional guest experiences, managing high-volume interactions, and resolving concerns with professionalism and discretion. Strong multitasker with excellent communication skills, attention to detail, and a calm, welcoming presence—well-suited for hotel front desk operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Marketing Media/Merchandise Manager
MotorWitch Industries
04.2023 - Current
- Managed inventory levels to optimize product availability and minimize excess stock.
- Collaborated with suppliers to negotiate favorable terms and improve cost efficiencies.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Communicate professionally with customers, vendors, and partners across multiple channels
- Manage high volumes of inquiries while maintaining accuracy, organization, and responsiveness.
- Maintain brand standards and a polished, professional customer-facing presence.
Veterinary Assistant / Receptionist
Premier Animal Hospital
11.2022 - 04.2023
- Served as the primary front-desk contact, greeting and checking in clients while maintaining a welcoming environment
- Managed multi-line phone systems, scheduled appointments, and handled billing-related inquiries
- Maintained accurate client and patient records with strict attention to detail
- De-escalated sensitive or emotional situations with empathy and professionalism
- Coordinated daily schedules to ensure efficient workflow and minimal wait times
- Trained new staff on best practices in animal handling and customer service protocols for optimal team performance.
Bartender
Pudge & Austi's Sports Bar
11.2018 - 09.2020
- Crafted and served a diverse range of cocktails and beverages.
- Managed inventory levels, ensuring timely ordering and stock rotation.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Trained new staff on bar operations and service standards.
- Handled cash transactions accurately, balancing registers at end of shifts.
- Collaborated with kitchen staff to ensure seamless service during peak hours.
- Implemented promotional drink specials to increase sales and customer engagement.
- Served high customer volumes during special events, nights, and weekends.
Bar Manager /Head Bartender
SideKicks Saloon
01.2016 - 10.2019
- Managed daily bar operations, ensuring seamless service and customer satisfaction.
- Trained and mentored staff on mixology techniques and customer engagement strategies.
- Developed innovative drink menus to enhance customer experience and drive sales.
- Oversaw inventory management, streamlining ordering processes to reduce waste.
- Coordinated special events, increasing patron attendance and enhancing community engagement.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Education
Associate of Applied Science -
University of Arizona
Tucson, AZ05-2006
High School Diploma -
Grand Canyon High School
Grand Canyon, AZ05-2001
Skills
- Guest Check-In & Check-Out
- Customer Service & Guest Relations
- Multi-Line Phone Systems
- Appointment & Reservation Scheduling
- Conflict Resolution & De-Escalation
- Cash Handling & POS Systems
- Time Management & Multitasking
- Professional Communication
- Attention to Detail
- Data-driven decision making
Certification
- Food Handlers Card- 360 Learn2Serve - Expires 2028
- Title Four Basic Liquor- 360 Learn2Serve- Expires 2028
Timeline
Marketing Media/Merchandise Manager
MotorWitch Industries
04.2023 - Current
Veterinary Assistant / Receptionist
Premier Animal Hospital
11.2022 - 04.2023
Bartender
Pudge & Austi's Sports Bar
11.2018 - 09.2020
Bar Manager /Head Bartender
SideKicks Saloon
01.2016 - 10.2019
Associate of Applied Science -
University of Arizona
High School Diploma -
Grand Canyon High School