Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Galiano

Prescott

Summary

Dynamic professional with a proven track record at GetGo Gas Station, excelling in customer service and compliance management. Skilled in problem-solving and employee engagement, I fostered strong team relationships and enhanced operational efficiency. Committed to delivering exceptional results while maintaining a professional demeanor in high-pressure situations.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Manager in Training

GetGo Gas Station
05.2023 - Current
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Gained knowledge of company policies, protocols and processes.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Described product to customers and accurately explained details and care of merchandise.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Handled day-to-day customer or client questions via telephone or email.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.

Technical Support Representative

Intuit
02.2021 - 05.2023
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered assistance in implementing and developing training programs.
  • Responded to customer inquiries and provided technical assistance over the phone.
  • Generated reports to track performance and analyze trends.
  • Diagnosed and troubleshot hardware, software and network issues.

Go Getter

GetGo Gas Station
06.2006 - 05.2018
  • Maintained equipment in good working order by inspecting components and performing basic repairs.
  • Cross-trained in sales and communication areas in order to better support team needs.
  • Kept work areas orderly and clean for maximum productivity.
  • Assessed manufacturing processes to diagnose and resolve issues affecting product quality.
  • Maintained safe working conditions and followed proper operating practices and procedures to avoid injuries and accidents.
  • Moved, organized and prepared materials to accomplish jobs smoothly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.

Education

GED -

Greater Johnstown Career & Technology Center
Johnstown, PA
01-2016

Skills

  • Compliance management
  • Employee engagement
  • Policy administration
  • Reliability
  • Time management abilities
  • Customer relationship management
  • Problem-solving aptitude
  • Supply chain management
  • Interpersonal communication
  • Complex Problem-solving
  • Regulatory compliance
  • Customer service
  • Professional demeanor

Timeline

Manager in Training

GetGo Gas Station
05.2023 - Current

Technical Support Representative

Intuit
02.2021 - 05.2023

Go Getter

GetGo Gas Station
06.2006 - 05.2018

GED -

Greater Johnstown Career & Technology Center

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Kathleen Galiano