Kathleen M Pritchard
Vail
Summary
Dynamic professional with extensive experience in table games. Skilled in fostering customer engagement and maintaining a secure gaming atmosphere. Committed to effective communication and team collaboration, ready to support operational excellence.
Overview
29
29
years of professional experience
Work History
Dual Rate Table Games Dealer
Dessert Diamond Casinos & Entertainment
Tucson
04.2004 - Current
- Ensured compliance with casino regulations while dealing various table games.
- Monitored player behavior to maintain a secure and fair gaming environment.
- Conducted cash transactions, accurately handling chips and payouts.
- Assisted in training new dealers on game rules and procedures.
- Utilized problem solving skills when faced with challenging situations.
- Communicated effectively with other staff members, supervisors, customers.
- Reported any suspicious activities to supervisor immediately.
- Participated in regular staff meetings for updates on new promotions or changes in policy and procedures.
Blackjack/Craps/Roulette Dealer
Inn of the Mountain Gods
Mescalero
05.1996 - 04.2004
- Managed cash transactions, maintaining accuracy and security during shifts.
- Engaged with guests to enhance their gaming experience and address inquiries.
- Collaborated with team members to ensure smooth operation during busy periods.
Education
High School Diploma -
Mt. Carmel High School
Rancho Bernardo, CA05-1984
Skills
- Game compliance
- Customer engagement
- Game procedures
- Attention to detail
- Team collaboration
- Flexible schedule
- Money handling expertise
Accomplishments
- Diamond Service of Excellence recognition Awards
- 100% Secret Shopper Awards
- Recognition of achievement GEMS($) throughout the years
- Multiple Charity events/walks for Enterprise
- Completion of tasks for Health/Wellness Rewards
- Achieved target goals for non-smoking/drinking lifestyle.
References
References available upon request.
Timeline
Dual Rate Table Games Dealer
Dessert Diamond Casinos & Entertainment
04.2004 - Current
Blackjack/Craps/Roulette Dealer
Inn of the Mountain Gods
05.1996 - 04.2004
High School Diploma -
Mt. Carmel High School