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Kathrine Nelson
Gilbert
Work Preference
Summary
Dynamic Accounts Receivable Manager focused on accuracy and efficiency. Expertise in staff training and dispute resolution has led to improved team performance and client trust, ensuring seamless transaction processing and account reconciliation.
Overview
26
26
years of professional experience
Work History
Accounts Receivable Manager
GUD Community Management
Gilbert, AZ
06.2020 - Current
- Mentored staff on best practices for customer communication and dispute resolution.
- Conducted training sessions for new hires on accounts receivable policies and compliance requirements.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Processed incoming payments in accordance with established financial policies.
- Completed daily process adjustments to maintain accuracy.
- Reconciled daily AR ledger and verified proper posting.
- Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
- Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
- Process are Title checks from the Resale Department
- Handles onboarding Associations with setting up account information.
- Entering balances/prepaids for new onboarding Associations
- Handle all the start up and final checks for Associations
- Handle all escalated issues on homeowners accounts
- Process Monthly/Quarterly/Annual Statements
- Process all payments
- Process Refunds
Paraprofessional
Towne Meadows Elementary School
Gilbert, AZ
08.2018 - 06.2020
- Supported classroom instruction by assisting teachers with lesson plans and student activities.
- Facilitated individualized support for students with diverse learning needs, promoting engagement and understanding.
- Collaborated with educators to develop and implement strategies that enhance student learning outcomes.
- Monitored student progress, providing feedback to teachers on academic performance and behavioral issues.
Accounts Receivable Assistant
Goetz Manderley Management Group
Santa Maria, CA
01.2001 - 02.2003
- Processed and reconciled accounts receivable transactions to ensure timely payments.
- Assisted in managing customer accounts, resolving discrepancies, and ensuring compliance with company policies.
- Collaborated with finance team to streamline invoicing procedures, enhancing overall operational efficiency.
- Monitored aging reports to identify overdue accounts and implemented follow-up strategies for collections.
- Handled Monthly/Quarterly/Annual Statements
- Processed all payments
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06.1992
Skills
- Onboarding accounts
- Payment schedule determination
- Transaction processing
- Cash management
- Staff management
- Statement preparation
- Willing to learn
- Employee training oversight
- Typing and 10-key entry
- Prioritizing and planning
Timeline
Accounts Receivable Manager
GUD Community Management
06.2020 - Current
Paraprofessional
Towne Meadows Elementary School
08.2018 - 06.2020
Accounts Receivable Assistant
Goetz Manderley Management Group
01.2001 - 02.2003
High School Diploma -
Arroyo Grande High School