Detail-oriented Registered Nurse (RN) with a background in clinical support, combining hands-on patient care experience with expertise in health information systems. Skilled in optimizing electronic health records (EHRs) and process improvement to enhance clinical workflows and patient outcomes. Passionate about bridging the gap between clinical practice and technology to support evidence-based care and improve healthcare delivery.
- Apply nursing expertise to technology systems
- Test, monitor and support clinical applications
- Train staff on EHR systems and updates
- Provide ongoing technical support
- Identify and resolve clinical application issues
- Stay current with healthcare IT developments
- Connect all levels of healthcare staff
- Support cross-departmental collaboration
- Enable informed clinical decision-making
· Provide 24/7 coverage to patients nationwide
· Accountable for the delivery of patient care through telephone-based symptoms assessment, care by protocol, and standardized medical advice
· Work closely with regional care teams to provide high quality systematic care
Accountable for coordination of nursing care, patient/family education and transitions of care.
· Assess patient's physical, psychological, social, spiritual, educational, developmental, cultural and discharge needs
· Formulate and implement a plan of care, including discharge plan, assessment data, and patient, family and health care team input
· Initiate the plan of care based on patient-specific needs, assessment data and medical diagnoses
· Evaluate patient progress towards goals and expected outcomes in collaboration with other health care team members
Document assessment, planning, implementation and evaluation of patient outcomes.
Strong clinical judgement
Critical thinking
Strong communication
Problem solving
Lean Six Sigma - Green Belt
Lean Six Sigma - Yellow Belt