Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathryn Freeman

Phoenix

Summary

Detail-oriented Registered Nurse (RN) with a background in clinical support, combining hands-on patient care experience with expertise in health information systems. Skilled in optimizing electronic health records (EHRs) and process improvement to enhance clinical workflows and patient outcomes. Passionate about bridging the gap between clinical practice and technology to support evidence-based care and improve healthcare delivery.

Overview

15
15
years of professional experience
1
1
Certification

Work History

RN Clinical Support Analyst I

Banner Health
08.2022 - Current

- Apply nursing expertise to technology systems

- Test, monitor and support clinical applications

- Train staff on EHR systems and updates

- Provide ongoing technical support

- Identify and resolve clinical application issues

- Stay current with healthcare IT developments

- Connect all levels of healthcare staff

- Support cross-departmental collaboration

- Enable informed clinical decision-making

Registered Nurse, Phone Triage

Mayo Clinic
05.2015 - 08.2022

· Provide 24/7 coverage to patients nationwide

· Accountable for the delivery of patient care through telephone-based symptoms assessment, care by protocol, and standardized medical advice

· Work closely with regional care teams to provide high quality systematic care

Accountable for coordination of nursing care, patient/family education and transitions of care.

Registered Nurse, Emergency Department

HonorHealth
01.2013 - 02.2015

· Assess patient's physical, psychological, social, spiritual, educational, developmental, cultural and discharge needs

· Formulate and implement a plan of care, including discharge plan, assessment data, and patient, family and health care team input

· Initiate the plan of care based on patient-specific needs, assessment data and medical diagnoses

· Evaluate patient progress towards goals and expected outcomes in collaboration with other health care team members

Document assessment, planning, implementation and evaluation of patient outcomes.

Registered Nurse, Progressive Care Unit

HonorHealth
01.2012 - 01.2013

Registered Nurse, Progressive Care Unit

Banner Health
09.2010 - 01.2012

Education

Master of Science - Nursing With An Emphasis in Healthcare Informatics

Grand Canyon University
Phoenix, AZ
05-2021

Bachelor of Science - Nursing

Grand Canyon University
Phoenix, AZ
01-2014

Skills

    Strong clinical judgement

    Critical thinking

    Strong communication

    Problem solving

Certification

Lean Six Sigma - Green Belt


Lean Six Sigma - Yellow Belt

Timeline

RN Clinical Support Analyst I

Banner Health
08.2022 - Current

Registered Nurse, Phone Triage

Mayo Clinic
05.2015 - 08.2022

Registered Nurse, Emergency Department

HonorHealth
01.2013 - 02.2015

Registered Nurse, Progressive Care Unit

HonorHealth
01.2012 - 01.2013

Registered Nurse, Progressive Care Unit

Banner Health
09.2010 - 01.2012

Master of Science - Nursing With An Emphasis in Healthcare Informatics

Grand Canyon University

Bachelor of Science - Nursing

Grand Canyon University
Kathryn Freeman