Summary
Overview
Work History
Timeline
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KATHRYN LEMKE

Chandler

Summary

  • 8+ years Project Management experience in bringing projects from conception to completion.
  • 9+ years people management onboarding, training and developing strong team members.
  • 8+ years of strong relationship building skills, excellent presentation, communication, planning and organizational skills.
  • 8+ years of leading Financial Budget Management process.
  • 8+ years Medical Aesthetics management

Overview

17
17
years of professional experience

Work History

Medical Spa Manager

Love Skin Holistic Med Spa
06.2021 - 08.2022
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Created customized care plans, working with Spa staff to assess and meet individual needs.
  • Maintained front desk workstation by keeping it clean and organized.
  • Performed consultations for patients before scheduling treatments.
  • Responded to customer inquiries or complaints.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Directed patients to exam rooms, fielded questions and prepared for treatments.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Established QuickBooks accounting system to reflect accurate financial
    records.
  • Calculated deductions and processed payroll for employees.

Senior Practice Manager

Kern Medical Hospital
09.2017 - 05.2021
  • Managed and led daily clinical activities of Ophthalmology, Pediatrics and Medical Aesthetics Clinics.
  • Produced monthly financial reports such as income statements, balance sheets and cash flow statements to present and obtain approval from the board of directors.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA including benefits administration and general liability.
  • Implemented successful patient healthcare programs through professionalism, quality of care, medical teaching and patient satisfaction.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Medical Spa Manager

Second Spring medical Aesthetics and Laser
08.2013 - 08.2017
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Direct day-to-day administrative and operational functions for a 5-bed facility, providing guidance and leadership to over 5 employees across more than 3 departments.
  • Compiled, recorded medical charts
  • Handled all incoming business and client requests for information
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Tracked, recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Worked with suppliers to identify cost savings opportunities resulting in 50% reduction in expenses.
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.

Project Manager/Assistant Designer

The Heberling Company
06.2005 - 01.2012
  • Successful implementations of complex projects, aggressive timelines with budgets ranging from 50k to 5MM.
  • Reviewed project business requirements to plan workflows and agreed upon scope with the business sponsor.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Obtained approval of concepts by submitting rough drafts to management and business sponsor.
  • Managed multiple vendors and contractors ensuring tasks and deadlines were met.
  • Coordinated with cross-functional teams to resolve project issues, mitigate risks and identify and quickly address problems.
  • Provided detailed project status reports to the business sponsor, stakeholders and executive management.
  • Collaborated with clients to address brand imaging and marketing style.
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.

Timeline

Medical Spa Manager

Love Skin Holistic Med Spa
06.2021 - 08.2022

Senior Practice Manager

Kern Medical Hospital
09.2017 - 05.2021

Medical Spa Manager

Second Spring medical Aesthetics and Laser
08.2013 - 08.2017

Project Manager/Assistant Designer

The Heberling Company
06.2005 - 01.2012

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KATHRYN LEMKE