Kathryn Tanquary

Checked in and out patients for appointments, checked eligibility for insurance, scanned medical records into appropriate patient charts, answer phones and schedule appointments. Taking copays and payments along with posting the payment into the care cloud system for the billing department.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked with cross-functional teams to achieve goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Provides outstanding customer service to incoming patients by phone and in person by greeting, checking in and out of appointments, and collecting payments.
• Create and prepare patient charts, verify insurance, organize patient referrals, and delegate incoming faxes.

• Provide outstanding customer service through phone calls and email communication, communicate and assess customer needs in a fast-paced setting.
• Schedule and notify service technicians of work order assignments using GPS tacking and dispatching software, maintain accurate customer data and records.

• Fulfillment of medical records with insurance companies, disability, patients, and other physicians.
• File, distribute, maintain, and complete accurate electronic patient records in confidence, communicate effectively with patients and medical staff while abiding by HIPPA regulations and standards.

• File, distribute, maintain, and complete accurate electronic patient records in confidence, communicate effectively with patients and medical staff while abiding by HIPPA regulations and standards.