Kathryn "Katie" Locke

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

Customer Experience Coordinator - 2025-05

• Responds to inquiries, resolving complaints, and supports customers and employees.
• Monitor customer feedback, analyzing data, and report on metrics to identify opportunities for improvement.
• Training and mentoring support associates on service standards and, in retail, managing front-of-store, customer-facing operations.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.

Streamlined Order Processing & Cash Handling

• Enhanced order processing efficiency with accurate cash transactions.

Reduced Customer Wait Times

• Accurately entered orders into POS systems, reducing wait times while efficiently relaying special instructions to kitchen staff.

Comprehensive Training in Front Counter Operations

• Mastered customer order processing, cash, and electronic transactions while delivering exceptional customer service.

Enhanced Team Productivity

• Maintained clean and organized work environment, contributing to team efficiency.

Operational Efficiency Support

• Contributed: Supported management by completing additional tasks as assigned, aiding in achieving operational goals and efficiencies.

Skill Development:

• Gained valuable experience in executing accurate cash transactions and honed customer service skills,