Summary
Overview
Work History
Certification
Education
Timeline
Generic

Kathryn (Missy) Baker

Glendale

Summary

I am an empathetic listener and caring pharmacist who understands the importance of and enjoys patient and pharmacy team interaction.

Accomplished Pharmacy Supervisor with a proven track record at Evernorth/Cigna Care Group, enhancing operational efficiency and patient care through expert oversight and staff training. Skilled in pharmaceutical knowledge and fostering team development, significantly boosting customer satisfaction. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.

Overview

29
29
years of professional experience
1
1
Certificate

Work History

Pharmacy Supervisor

Evernorth/Cigna Care Group
06.2002 - 05.2024
  • Trained newly hired pharmacist, pharmacy technicians, and mentored pharmacy interns on rotations.
  • Improved operational efficiency by continuously evaluating workflows and implementing process improvements as needed.
  • Conducted regular performance evaluations for staff members, identifying areas of strength and opportunities for development.
  • Optimized patient care through close collaboration with healthcare providers and pharmacists.
  • Boosted customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Resolved issues with customers and pharmacy personnel by utilizing active listening, effective communication and mediation skills.

Staff Pharmacist

Cigna Medical Group
05.1995 - 06.2002
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.

Certification

  • Arizona Registered Pharmacist License
  • Arizona Immunization Certificate
  • BLS provider American Heart Association

Education

South Dakota State University College of Pharmacy
Brookings, SD

Timeline

Pharmacy Supervisor

Evernorth/Cigna Care Group
06.2002 - 05.2024

Staff Pharmacist

Cigna Medical Group
05.1995 - 06.2002

South Dakota State University College of Pharmacy

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Kathryn (Missy) Baker