Kathy Farrelly
Anthem
Summary
Results-driven professional with over 15 years of experience in administrative operations, human resources, animal husbandry, customer engagement, and team support. Proven success in managing front office procedures, client communications, recruiting, and business operations. Seeking a long-term position with PetSmart where exceptional service, organization, and a proactive approach contribute to a high-functioning environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Co-Owner
Dog Days Pet Photography
01.2025 - Current
- Manage client communications, bookings, scheduling, and administrative operations for a media business
- Serve as on-site photography assistant during sessions, supporting setup, lighting, and client experience
- Maintain CRM and organizational workflows to ensure smooth client delivery and follow-up
- Handle invoicing, contract management, and coordination for both studio and on-location shoots
Co-Owner
Reptile Revival
01.2017 - 01.2024
- Manage client communications, bookings, scheduling, and administrative operations for a reptile education program
- Daily care and maintenance of large reptile collection including: Snakes (reticulated pythons, corn snakes, ball pythons, rainbow boas, cribo), tegu, bearded dragon
- Conduct educational programs for homeschool groups, public library presentations, birthday parties, etc.
- Minor medical procedures for removal of impacted or broken teeth, lancing of abscesses, replacing prolapse, removal of eye caps, etc.
Director of Customer Engagement
Weave Education
01.2012 - 01.2021
- Conducted virtual discovery calls and software demos for directors of institutional research at colleges and universities
- Represented the company at national conferences, managing exhibit booths and generating qualified leads
- Maintained detailed understanding of customer needs to provide tailored software solutions
- Collaborated across sales and product teams to enhance onboarding and customer success
Recruiter - Human Resources
Capital One
01.2010 - 01.2012
- HR Assistant then promoted to Recruiter
- Reviewed resumes, conducted phone screenings and group interviews, and facilitated hiring processes
- Matched candidates with suitable departments based on qualifications and client needs
- Supported training and onboarding for new hires
- Facilitated tours for corporate leadership teams including briefing presentations
Office Manager
River City Chiropractic
01.2007 - 01.2010
- Oversaw front office operations for a busy medical practice
- Scheduled appointments, managed multi-line phone systems, and coordinated provider calendars
- Processed insurance claims and patient billing with accuracy and attention to compliance
- Trained and supervised three front office team members
Aquatic Specialty Associate
PetSmart Scottsdale (90th St and Shea)
01.1997 - 01.1999
- Customer service representative for aquatics, small animals, avian, reptiles
- Ensured customer experience was timely, helpful and friendly
- Processed new deliveries of animals and products
- Cross trained as cashier, stock team, dogs and cats and equine
Education
High School Diploma -
Desert Mountain High School
Scottsdale, AZSkills
- Human Resource Experience
- Client Relations & Engagement
- Administrative & Office Management
- Animal Education Presenter
- Scheduling & Calendar Coordination
- Insurance Billing & Claims Processing
- Staff Training & Supervision
- Recruitment & Onboarding
- CRM & EMR Systems
- Conference & Event Representation
- Strong Communication Skills
- HIPAA Compliance Awareness
Certification
- Proficient in Microsoft Office, Google Workspace, CRM platforms (e.g., Salesforce, HubSpot)
- Experience with EMR/medical office software
- Event Planning & Client Communication
Timeline
Co-Owner
Dog Days Pet Photography
01.2025 - Current
Co-Owner
Reptile Revival
01.2017 - 01.2024
Director of Customer Engagement
Weave Education
01.2012 - 01.2021
Recruiter - Human Resources
Capital One
01.2010 - 01.2012
Office Manager
River City Chiropractic
01.2007 - 01.2010
Aquatic Specialty Associate
PetSmart Scottsdale (90th St and Shea)
01.1997 - 01.1999
High School Diploma -
Desert Mountain High School
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