Kathy Patterson
Tempe
Summary
Dynamic Customer Experience Coordinator at Marshalls with a proven track record in exceeding credit application goals and enhancing customer satisfaction. Skilled in employee training and technical support, I excel in building relationships and driving sales growth through exceptional service and product knowledge. Passionate about creating memorable customer experiences.
Overview
34
34
years of professional experience
Work History
Customer Experience Coordinator (CEC)
Marshalls (TJX Companies)
Tempe
08.2021 - Current
- Excelled in exceeding daily credit card application goals.
- Assisted customers with product selection, ordering, returns and refunds.
- Provided technical support to customers via phone or online chat channels.
- Participated in cross-functional meetings to discuss customer experience strategies.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Trained new customer service staff on best practices and company policies.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated promotional events to bring in customers and highlight business features.
- Organized promotional events designed to engage customers and boost sales revenues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Assisted customers with returning items and understanding applicable policies.
Cosmetologist
Adam Pink, Creators, Sundance Spa and Salon
PHOENIX,AWAHTUKEE
02.1991 - Current
- Met with customers to discuss style preferences and special requirements before treatment.
- Assisted senior stylists with complex color formulations.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Developed a loyal client base through excellent customer service.
- Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
- Assessed client features and preferences to advise personalized makeup and hair styling techniques.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Performed scalp treatments to improve hair health and texture.
- Promoted additional services or products available in the salon.
- Managed appointments through scheduling software program.
- Operated cash registers to receive payments from patrons.
- Upsold various treatments or packages when appropriate.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Updated and maintained customer information records and beauty services provided.
Produce Department Associate
TAWA 99 Ranch Market
Chandler
05.2021 - 07.2021
- Demonstrated familiarity with department products to help customers in selecting items.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Maintained produce department cleanliness, ensuring a hygienic and appealing shopping environment.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Checked expiration dates on all products before stocking shelves or selling to customers.
- Collaborated with team members to complete tasks quickly and efficiently.
- Answered customer inquiries regarding product features, pricing, and availability.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked produce displays with fresh fruits and vegetables, keeping items organized and accessible.
- Assisted customers with product inquiries, providing knowledgeable recommendations on produce selection.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Adhered to health and safety regulations, maintaining a safe shopping environment.
Education
Licensed in Cosmetology - Hair. Skin And Nails
House of Michael Academy
Mesa, AZ07-1991
Some College (No Degree) - General Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Customer service
- Technical support
- Employee training
- Customer relationship management
- Product knowledge
- Sales support
- Communication skills
- Multitasking and prioritization
Timeline
Customer Experience Coordinator (CEC)
Marshalls (TJX Companies)
08.2021 - Current
Produce Department Associate
TAWA 99 Ranch Market
05.2021 - 07.2021
Cosmetologist
Adam Pink, Creators, Sundance Spa and Salon
02.1991 - Current
Licensed in Cosmetology - Hair. Skin And Nails
House of Michael Academy
Some College (No Degree) - General Studies
Maricopa Community Colleges, Mesa Community College